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  • Time: The Next Dimension of Quality

    Time: The Next Dimension of Quality

    Time: The Next Dimension of Quality is for everyone in all organizations large and small who want to serve the customer better, be more competitive, and make breakthrough improvements in "Quality" performance.

  • Who Sold You This Then?

    Who Sold You This Then?

    Narration by John Cleese
    To give service staff an appreciation of the skills required to satisfy customers and represent the business in a professional light.

  • Selling With Passion

    Selling With Passion

    Fern Bratten

    Fern Bratten tells the hysterical story of how she got her start as a sales professional. Learn how to bring creativity, enthusiasm and passion to the job of selling. Laugh wile you learn to engage and entertain the customer. 

  • Selling By The Numbers - The Sales Essentials Series

    Selling By The Numbers - The Sales Essentials Series

    Fern Bratten

    Fern Bratten uses humor and personal stories to teach sales skills. In this second program in her 3-part series, she provides the essentials of successful selling. Fern provides four steps to sales success: selling is as easy as 1, 2, 3, and 4!

  • The Big Finish - Closing The Sale

    The Big Finish - Closing The Sale

    Fern Bratten

    Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.

  • G-E-T S-A-L-E-S Cheer - Motivational Meeting Video

    G-E-T S-A-L-E-S Cheer - Motivational Meeting Video

    Fern Bratten

    Let Fern Bratten get your sales team energized with this short meeting opener.

  • How To Lose Customers Without Really Trying

    How To Lose Customers Without Really Trying

    John Cleese

    Learn how to retain customers and keep them coming back in this humorous presentation from the producers of the John Cleese training videos.

  • File 102: Creating World Class Customer Service

    File 102: Creating World Class Customer Service

    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?

  • Is Good Enough
    • CC

    Is Good Enough

    Nicholas Boothman

    Learn how to naturally make a genuine connection with patients, family members, and co-workers from expert Nicholas Boothman.

  • Service Heroes: Customer Service Turnaround

    Service Heroes: Customer Service Turnaround

    Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

  • Six Steps to Greatness: Customer Service Agenda

    Six Steps to Greatness: Customer Service Agenda

    Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  

  • In Search of Quality Volume 1: Quality Through People

    In Search of Quality Volume 1: Quality Through People

    Robert H. Waterman, Jr.

    Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.  Learn about empowerment, customer service and leadership. 

  • In Search of Quality Volume 2: Quality Through Systems

    In Search of Quality Volume 2: Quality Through Systems

    Robert H. Waterman, Jr.

    Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.

  • World Class Quality: The Customer Will Decide

    World Class Quality: The Customer Will Decide

    Tom Peters

    Tom Peters explains the importance of Quality and showcases companies where quality is an obsession, customers define the product, and skilled workers create high value.

  • Beyond Close to the Customer

    Beyond Close to the Customer

    Tom Peters

    Tom Peters gives 20 proposals for improving customer service in this presentation in front of an audience.

  • SERVE!  Turn Customer Service into Unforgettable Customer Experiences

    SERVE! Turn Customer Service into Unforgettable Customer Experiences

    Tom Peters

    Tom Peters introduces the concept of creating excellent customer experiences as a strategic advantage in this five-minute meeting opener.

  • Ask For The Order

    Ask For The Order

    Learn skills for closing the sale in this detailed sales training package.

  • SELL!  25 Essentials on Selling

    SELL! 25 Essentials on Selling

    Tom Peters

    Tom Peters gives 25 strategies for making sales everyone's business.

  • How to Connect in Business in 90 seconds or less
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    How to Connect in Business in 90 seconds or less

    Nicholas Boothman

    Nicholas Boothman teaches you great techniques for connecting with customers quickly and easily.

  • The Unorganized Salesperson

    The Unorganized Salesperson

    John Cleese

    Sell smarter, not harder, with tips from the entertaining John Cleese! The Unorganized Salesperson training program is designed to help your sales team conduct business in an organized, professional and profitable manner.

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