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  • Officer Survival - Traffic Stops
    • 2000

    Officer Survival - Traffic Stops

    In the Officer Survival - Traffic Stops training program, a deputy shot during a traffic stop and left to die, relives his incident.

  • Officer Survival in the Courtroom
    • 2000

    Officer Survival in the Courtroom

    The Officer Survival in the Courtroom training program discusses ways officers can better prepare themselves to testify in civil proceedings when the police agency is a defendant.

  • Old School vs. New School
    • 1999

    Old School vs. New School

    How Much Change Is Too Much, Too Fast?
    Program #9 of the Building A Diverse Workforce For The Global Millennium Series. Often people fail to recognize that old and new approaches can cause tension and impact high performing teams.

  • On a High Note
    • 2014

    On a High Note

    On a High Note is an inspiring short program about the importance of knowing yourself, where you want to be, and having the commitment to get there. 

  • On The Receiving End (Call Center Training)
    • 1998

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • Once And For All:  Resolving Performance Challenges
    • 2004
    • CC

    Once And For All: Resolving Performance Challenges

    Once and for All takes a straight-forward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick.

  • One Small Step
    • 2010

    One Small Step

    SpiritClips

    In 1962, John F. Kennedy challenged Americans to achieve what seemed impossible. One Small Step features footage of John F. Kennedy's speech that challenged Americans to explore and champion the hard and unknown.

  • Online Customer Service
    • CC

    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Online Learning and Video On Demand Info

    Online Learning and Video On Demand Info

    Instant online access to all of our training videos! Streaming our programs is as simple as clicking play on a product page, inserting a link into your PowerPoint, or downloading a video to your computer. 

  • Online Marketing Strategies
    • 2012
    • CC

    Online Marketing Strategies

    As a marketing medium, the Internet now ranks ahead of TV, radio, and print as the preferred marketing method for businesses, brands, and organizations around the world. 

  • Open Mind Open World: Improving Intercultural Interactions
    • 2013

    Open Mind Open World: Improving Intercultural Interactions

    Boost productivity by developing cultural capability and navigating today’s global workforce.

  • Ordinary People Extraordinary Results
    • 2007

    Ordinary People Extraordinary Results

    Stephen R. Covey

    True Stories of Great Leadership
    Who motivates your leaders to motivate others? You do...here’s how! Four inspirational real-world stories illustrate how ordinary people became great leaders.

  • Organizing Your Business Around the Customer
    • 2003

    Organizing Your Business Around the Customer

    Stanford Executive Briefings
    Roger Siboni Chairman of the Board of Directors, E.piphany

  • Other Side of the Window
    • 2006

    Other Side of the Window

    Providing Exceptional Service in Government
    Spend the day with a hapless customer as he experiences life on the other side of the window and shows how workers can be flexible and make citizens happy without breaking the rules.

  • Ouch! Series
    • 2009
    • CC

    Ouch! Series

    New Series!
    WARNING! OUCH! That Stereotype Hurts & Ouch! Your Silence Hurts will start conversations that are not always comfortable... but are critically important!

  • OUCH! That Stereotype Hurts
    • 2007
    • CC

    OUCH! That Stereotype Hurts

    Communicating Respectfully in a Diverse World
    The workplace is rife with negative jokes and demeaning stereotypes. For many people, staying silent is no longer an option, but they haven’t known how to speak up.

  • Ouch! Your Silence Hurts

    Ouch! Your Silence Hurts

    Communicating in a Diverse World
    Examine the impact of the silent bystander. Ouch! Your Silence Hurts will inspire conversations beyond the training room!

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Overcoming Disempowerment
    • 2012

    Overcoming Disempowerment

    Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.

  • Overcoming Setbacks
    • CC

    Overcoming Setbacks

    When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.

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