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  • Online Customer Service
    • CC

    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Online Learning and Video On Demand Info

    Online Learning and Video On Demand Info

    Instant online access to all of our training videos! Streaming our programs is as simple as clicking play on a product page, inserting a link into your PowerPoint, or downloading a video to your computer. 

  • Online Marketing Strategies
    • 2012
    • CC

    Online Marketing Strategies

    Lean the basics of how to understand and implement online marketing strategies. 

  • Open Mind Open World: Improving Intercultural Interactions
    • 2013

    Open Mind Open World: Improving Intercultural Interactions

    Boost productivity by developing cultural capability and navigating today’s global workforce. Learn skills to improve intercultural communication. 

  • Ordinary People Extraordinary Results
    • 2007

    Ordinary People Extraordinary Results

    Stephen R. Covey

    True Stories of Great Leadership
    Who motivates your leaders to motivate others? You do...here’s how! Four inspirational real-world stories illustrate how ordinary people became great leaders.

  • Organizing Your Business Around the Customer
    • 2003

    Organizing Your Business Around the Customer

    Stanford Executive Briefings
    Roger Siboni Chairman of the Board of Directors, E.piphany

  • Other Side of the Window
    • 2006

    Other Side of the Window

    Providing Exceptional Service in Government
    Spend the day with a hapless customer as he experiences life on the other side of the window and shows how workers can be flexible and make citizens happy without breaking the rules.

  • Ouch! Series
    • 2009
    • CC

    Ouch! Series

    New Series!
    WARNING! OUCH! That Stereotype Hurts & Ouch! Your Silence Hurts will start conversations that are not always comfortable... but are critically important!

  • OUCH! That Stereotype Hurts
    • 2007
    • CC

    OUCH! That Stereotype Hurts

    Communicating Respectfully in a Diverse World
    The workplace is rife with negative jokes and demeaning stereotypes. For many people, staying silent is no longer an option, but they haven’t known how to speak up.

  • Ouch! Your Silence Hurts

    Ouch! Your Silence Hurts

    Communicating in a Diverse World
    Examine the impact of the silent bystander. Ouch! Your Silence Hurts will inspire conversations beyond the training room!

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Overcoming Disempowerment
    • 2012

    Overcoming Disempowerment

    Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.

  • Overcoming Setbacks
    • CC

    Overcoming Setbacks

    When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.

  • Overcoming Stress At Work

    Overcoming Stress At Work

    This training program reveals valuable information about the human mind and body that can help turn you into an Anxiety Analyst and control much of the stress you feel everyday at work and at home.

  • OXO Good Grips: Think Differently
    • CC

    OXO Good Grips: Think Differently

    Tom Peters

    See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 

  • Painless Performance Improvement
    • 2004
    • CC

    Painless Performance Improvement

    A training video comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee’s favorite excuses and sidetracks.

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Passion for Excellence - Short Cut

    Passion for Excellence - Short Cut

    Tom Peters

    This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.

  • Passion for Excellence with Tom Peters

    Passion for Excellence with Tom Peters

    Tom Peters

    This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.

  • Patient Diversity:  Beyond the Vital Signs
    • 2001

    Patient Diversity: Beyond the Vital Signs

    You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.

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