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  • Jennifer James Collection
    • 1996

    Jennifer James Collection

    Jennifer James

    Jennifer James, Ph.D. is one of the top organizational speakers in the corporate and educational communities.

  • The Secret: Customer Service Uncovered
    • 1996

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • Doing Business in Argentina
    • 1996

    Doing Business in Argentina

    At the other end of the world, you'll discover an elegant country and a people fiercely proud of their rich European heritage. Your success depends on communication and international business etiquette.

  • Doing Business in Brazil
    • 1996

    Doing Business in Brazil

    There is only one Brazil, and to succeed here you must open up to this country and its passionate people.

  • Doing Business in Chile
    • 1996

    Doing Business in Chile

    Covers need-to-know best practices for doing business in Latin America: culture, communication, management, negotiation, international business etiquette training and more.

  • Doing Business in Mexico
    • 1996

    Doing Business in Mexico

    Join us on an exciting visit to intriguing Mexico, where you'll gain valuable insight into this important market and its diverse people.

  • Doing Business in Indonesia
    • 1996

    Doing Business in Indonesia

    With the world's fourth-largest population, Indonesia is market you can't afford to miss. But to succeed here - and avoid costly failure - you need proper preparation.

  • Doing Business in Malaysia
    • 1996

    Doing Business in Malaysia

    To succeed in Malaysia - and avoid costly failure - you need proper preparation. Topics covered include culture, etiquette, communication, negotiation, management and more. 

  • Doing Business in Singapore
    • 1996

    Doing Business in Singapore

    To survive in Southeast Asia's business center, you need proper training. Topics covered include culture, communication, negotiation, management, international business etiquette training, and more. 

  • The Practical Coach
    • 1997
    • CC

    The Practical Coach

    Think of the people in your life who helped you get where you are today. All the "coaches" who were there for you, who cared about you, who got honest with you when you needed it most.

  • Telephone Behavior: The Rules of Effective Communication
    • 1997
    • CC

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • Call of the Mummy
    • 1997
    • CC

    Call of the Mummy

    The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

  • e-mail essentials
    • 1997

    e-mail essentials

    E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.

  • The Gift of Feedback with Marshall Goldsmith
    • 1997

    The Gift of Feedback with Marshall Goldsmith

    Marshall Goldsmith

    Understanding and Using Feedback for Personal Growth
    If another person had a gift that could make you a better teammate, leader, friend or parent, would you ask for it?

  • Conflict Resolution: A Win/Win Approach
    • 1997

    Conflict Resolution: A Win/Win Approach

    Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.

  • Sexual Harassment: Is It or Isn’t It? II
    • 1998
    • CC

    Sexual Harassment: Is It or Isn’t It? II

    Here's a practical solution when you need to provide sexual harassment awareness and prevention training to a mixed group of office personnel and manufacturing employees.

  • Stephen Covey Leadership Library  - 5 Video Set
    • 1998

    Stephen Covey Leadership Library - 5 Video Set

    Stephen R. Covey

    Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs.

  • Power of Listening
    • 1998

    Power of Listening

    Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations.

  • Are You With Me?
    • 1998

    Are You With Me?

    Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.

  • On The Receiving End (Call Center Training)
    • 1998

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center. X

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