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  • Telephone Behavior: The Rules of Effective Communication
    • 1997
    • CC

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • Telephone Skills at Work

    Telephone Skills at Work

    Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.

  • Telephone Training DVD Set

    Telephone Training DVD Set

    Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place.

  • Tell Me a Story
    • 2013

    Tell Me a Story

    This program shows how leaders can use storytelling to: create a shared vision of the future, kick-start new projects, highlight lessons learned, and reinforce the organization’s brand.

  • Ten Greatest Dangers for Police
    • 2010

    Ten Greatest Dangers for Police

    If you're a new officer, these are dangers you don't ever want to forget. If you're an experienced officer, you know about these dangers and what you'll see here is just a refresher of what you already know.

  • The 3 R’s of Sustainability
    • 2011

    The 3 R’s of Sustainability

    Reduce, Reuse, Recycle!
    The 3 R’s of Sustainability is the starting point for every organization that seeks to reap the financial, social, and economic benefits associated with adopting environmentally friendly policies and practices.

  • The 7 Habits of Highly Effective People

    The 7 Habits of Highly Effective People

    Stephen R. Covey

    The PBS presentation of Stephen Covey's best selling book "The Seven Habits of Highly Effective People".

  • The Age of Leadership
    • 2010

    The Age of Leadership

    Reset & Re-Imagine™ the Future
    The Age of Leadership reveals the new skills every leader must master in order to create anything new or to accelerate performance.

  • The Angry Eye
    • 2001

    The Angry Eye

    Jane Elliott

    "The Angry Eye" is a dynamic and provocative documentary, showcasing Jane Elliott's world famous Blue-Eyed/Brown-Eyed exercise in discrimination.

  • The Art of Leadership - One Touchpoint at a Time
    • 2013

    The Art of Leadership - One Touchpoint at a Time

    Stanford Executive Briefings
    Doug Conant CEO, ConantLeadership.com, Former CEO Campbell Soup Co.

  • The Art of Selling
    • 2007

    The Art of Selling

    The best thing about dealing with a good salesperson is you don’t feel like you’re being sold to. As far as you’re concerned you’re just receiving good service. Ensure staff learn the key skills, techniques and behaviors of selling.

  • The Balancing Act: Gender Issues and Career Development

    The Balancing Act: Gender Issues and Career Development

    Program #12 of the Building A Diverse Workforce For The Global Millennium Series. This program will generate great discussion on gender issues and how to balance career and family.

  • The Basics of Business Etiquette

    The Basics of Business Etiquette

    Knowing the right things to do and say at work and in work-relad social settings can make a tremendous difference in helping you and your company reach its goals.

  • The Basics of Profitable Customer Service

    The Basics of Profitable Customer Service

    Jeff Blackman

    Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 

  • The Basics to Improve Your Memory

    The Basics to Improve Your Memory

    Madelyn Burley-Allen

    A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on.  The Basics to Improve Your Memory is a DVD training program designed to help you do just that.

  • The BEAR Essentials of Business

    The BEAR Essentials of Business

    Paws and learn The Bear Essentials of Business!
    Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.

  • The Big Finish - Closing The Sale

    The Big Finish - Closing The Sale

    Fern Bratten

    Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.

  • The Comeback
    • 2011

    The Comeback

    At one time or another, every organization will have to deal with grief and loss in some capacity. Loss is difficult not only for the person directly experiencing it, but also for their co-workers.

  • The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
    • CC

    The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    Tom Peters

    Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

  • The Coping Project
    • 2013

    The Coping Project

    From the new Coping Project series comes three touching, reassuring films on adjusting to loss and acceptance of self that are rich in diversity and promote positive self-image.

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