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  • Ready. Set. CHANGE!
    • 2008

    Ready. Set. CHANGE!

    Reacting Smarter. Adapting Faster. Engaging Together.
    As organizations change with increasing speed, so does the pace in which employees must respond. Employees need the skills to react, adapt, and engage together.

  • A Second Chance
    • 2008

    A Second Chance

    Paul Hopkins

    A short film by Paul Hopkins & Joel Suzuki
    Based on the second chance choice Robert Frost made before he finally published, The Road Not Taken, this film will provide presenters with a tool to inspire people to take risks and move forward.

  • Effective Leadership with Marshall Goldsmith
    • 2008

    Effective Leadership with Marshall Goldsmith

    Marshall Goldsmith

    Executive coach and best-selling author, Marshall Goldsmith, discusses personal and professional leadership skills and delivers tangible methods that will help you become a better person and employee.

  • Differences
    • 2008

    Differences

    BJ Gallagher

    a short film by BJ Gallagher
    Created to help people explore and discuss their own differences through the "voices" of dogs.

  • Ethics: The L.O.G.I.C. of Right
    • 2008

    Ethics: The L.O.G.I.C. of Right

    We all face workplace situations that test our ethics. Sometimes it’s simple to determine the right thing to do. But most of the time, the answer isn’t so black or white. Help employees make the right decision when faced with an ethical dilemma.

  • Retaliation - Training Triggers
    • 2008

    Retaliation - Training Triggers

    Training Triggers are short programs (1-2 minute meeting openers) with ideas to jump start conversations on critical workplace issues.

  • Can This Be Retaliation?
    • 2008

    Can This Be Retaliation?

    A Retaliation Training Trigger
    Training Triggers are short programs (1-2 minute meeting openers) with ideas to jump start conversations on critical workplace issues.

  • WAYMISH - Why Are You Making It So Hard…for me to give you my money?
    • 2008

    WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    Why Are You Making It So Hard…for me to give you my money?
    Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

  • Best Service is No Service
    • 2008

    Best Service is No Service

    Stanford Executive Briefings
    Bill Price President, Driva Solutions; Co-Founder, LimeBridge
    says that that companies should challenge the need for customer service in the first place.  

  • HIPAA  Privacy Compliance
    • 2009

    HIPAA Privacy Compliance

    This important program will help you comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information.

  • HIPAA Privacy Compliance Scenarios
    • 2009

    HIPAA Privacy Compliance Scenarios

    This HIPAA training program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply.

  • Innovation at the Verge with Joel Barker
    • 2009

    Innovation at the Verge with Joel Barker

    Joel Barker

    Joel Barker has always believed the future is something you create, not something that happens to you.

  • INVISIBLE Meeting
    • 2009
    • CC

    INVISIBLE Meeting

    How productive was your last conference call?
    As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Many people have not learned the skills needed to make this type of meeting effective.

  • Managing Four Generations in the Workplace
    • 2009

    Managing Four Generations in the Workplace

    Cam Marston

    For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees.

  • Feed Forward with Marshall Goldsmith
    • 2009

    Feed Forward with Marshall Goldsmith

    Marshall Goldsmith

    Coaching for Your Future
    Feedback is much like the arrow on a shopping mall map that says "You Are Here." It tells you where you are but it doesn't tell you where you want to be.

  • Fish! Training Video Combos and Value Packs
    • 2009

    Fish! Training Video Combos and Value Packs

    Fish Philosophy Training

    Catch the Energy. Release the Potential.
    The Fish! Training Video is the absolute #1 best selling customer service training program in history. If you've been thinking about putting the Fish! Philosophy into action, this is the place to be!

  • Golf & the Art Of Customer Service
    • 2009

    Golf & the Art Of Customer Service

    Strategies For Branding Exemplary Customer Service
    Do you know if your customer service is great, mediocre or poor?

  • Credibility Through Honesty
    • 2009

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Cross-Cultural Communication
    • 2009

    Cross-Cultural Communication

    Part of the Service Impact Series
    Bridge cultural and communication differences with the universal language: great service!

  • Dimensions of Service
    • 2009

    Dimensions of Service

    Part of the Service Impact Series
    Discover how to see all sides of the customer experience – and achieve first-class service!

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