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  • Best Service is No Service
    • 2008

    Best Service is No Service

    Stanford Executive Briefings
    Bill Price President, Driva Solutions; Co-Founder, LimeBridge
    says that that companies should challenge the need for customer service in the first place.  

  • HIPAA  Privacy Compliance
    • 2009

    HIPAA Privacy Compliance

    This important program will help you comply with HIPAA's Privacy Rule -- the first comprehensive federal protection guidelines for the privacy of health information.

  • HIPAA Privacy Compliance Scenarios
    • 2009

    HIPAA Privacy Compliance Scenarios

    This HIPAA training program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply.

  • Innovation at the Verge with Joel Barker
    • 2009

    Innovation at the Verge with Joel Barker

    Joel Barker

    Joel Barker has always believed the future is something you create, not something that happens to you.

  • INVISIBLE Meeting
    • 2009
    • CC

    INVISIBLE Meeting

    How productive was your last conference call?
    As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Many people have not learned the skills needed to make this type of meeting effective.

  • Managing Four Generations in the Workplace
    • 2009

    Managing Four Generations in the Workplace

    Cam Marston

    For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees.

  • Feed Forward with Marshall Goldsmith
    • 2009

    Feed Forward with Marshall Goldsmith

    Marshall Goldsmith

    Coaching for Your Future
    Feedback is much like the arrow on a shopping mall map that says "You Are Here." It tells you where you are but it doesn't tell you where you want to be.

  • Golf & the Art Of Customer Service
    • 2009

    Golf & the Art Of Customer Service

    Strategies For Branding Exemplary Customer Service
    Do you know if your customer service is great, mediocre or poor?

  • Credibility Through Honesty
    • 2009

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Cross-Cultural Communication
    • 2009

    Cross-Cultural Communication

    Part of the Service Impact Series
    Bridge cultural and communication differences with the universal language: great service!

  • Dimensions of Service
    • 2009

    Dimensions of Service

    Part of the Service Impact Series
    Discover how to see all sides of the customer experience – and achieve first-class service!

  • Angry Customer
    • 2009

    Angry Customer

    Part of the Service Impact Series
    Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

  • H1N1 Flu (Swine Flu)
    • 2009

    H1N1 Flu (Swine Flu)

    What You Need To Know
    There is widespread concern over the risk of exposure to the deadly H1N1 Flu (Swine Flu). The virus has one trait that could turn it into a global health emergency: the ability to spread from human to human.

  • Toxic Talk
    • 2009

    Toxic Talk

    What Would You Say?
    Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, managers, and supervisors.

  • Ouch! Series
    • 2009
    • CC

    Ouch! Series

    New Series!
    WARNING! OUCH! That Stereotype Hurts & Ouch! Your Silence Hurts will start conversations that are not always comfortable... but are critically important!

  • Don’t Panic
    • 2009

    Don’t Panic

    A Recipe for Success in Times of Stress: This program will help you reduce stress by improving self knowledge, building support networks, assessing your situation, taking action and learn.  

  • Frog Tales: The Little Frog
    • 2009

    Frog Tales: The Little Frog

    SpiritClips

    Frog Tales Meeting Films
    The Little Frog tells an unforgettable story of mind over matter and the power of words. You'll laugh and cry as they work their way through life's situations that so often mirror our daily business challenges

  • It’s OKAY to be the BOSS
    • 2009

    It’s OKAY to be the BOSS

    Bruce Tulgan

    Fight the Undermanagement Epidemic
    It’s OKAY to be the BOSS is a humorous, highly entertaining call to action for managers, supervisors, and leaders.

  • Without Regard To Race, Religion, Sex, National Origin, Age, or Disability: ONLINE TRAINING
    • 2009

    Without Regard To Race, Religion, Sex, National Origin, Age, or Disability: ONLINE TRAINING

    Discrimination in the Workplace eLearning Course
    Whether intentional or by accident, employers who violate workplace discrimination laws face stiff legal and costly penalties, negative publicity, low employee morale and other consequences.

  • The Inspiring Leader
    • 2009

    The Inspiring Leader

    Stanford Executive Briefings
    Jack Zenger, PhD Cofounder and CEO, Zenger Folkman

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