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Back to the Basics: A Five-Part Series on Business
Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.
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Dealing with Difficult Customers
The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.
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Ethics and Responsibility in Management
The Ethics and Responsibility in Management training program examines key policies and practices that integrate ethics and responsible management into all aspects of business operations.
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Secrets of Professional Selling: Eight Steps to Success
This engaging, no-nonsense 8 part sales training series is ideal for both classroom and business use. Hosted by Bob Kimball author of the American Marketing Association’s "Handbook for Successful Selling."
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Victor Kiam: A Case Study in Leadership & Innovation
Victor KiamVictor Kiam has been known around the world through his legendary advertising campaign as the man “who liked Remington Shaver so much he bought the company" shares his leadership ideas and turnaround strategies.
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Online Customer Service
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. Learn the best ways to assist customers who sign in rather than stroll in.
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Playing Your Part: Keys to a Successful Workplace Environment
This two-part series explores ways in which the workplace can be made more enjoyable for employees, and hence more productive for the business as a whole. Learn about diversity and workplace relationships.
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The Drug-Free Workplace
This program will reaise your employees’ awareness of drugs and alcohol in the workplace and will encourage them to get help if they or a coworker is affected by drug or alcohol abuse.
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Managing the Drug-Free Workplace
Managers need to know how to respond when their workgroup is affected by drugs or alcohol. Learn what to look for and how proper intervention can help.
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Workplace Ethics
Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.
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The Pygmalion Effect
Managing the Power of Expectations, 3rd Edition
Get a complete overview of the Pygmalion Effect where individuals are transformed through the positive (or negative) expectations of another. -
The Essentials Series
Training takes time, and time is precious. The Essentials Series delivers swift, concise learning in the form of bite-size videos that are accessible at the point of need, relevant and rewarding - and all online.
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Presenting with Passion
Making a boring presentation is stressful. Inspiring others with your words is fun.
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Celebrate! Online Library for Educators
Dewitt JonesThe Celebrate! Online Library for Educators is a one-year, unlimited access subscription to all of Dewitt Jones' films, complete with support materials, for a special price!
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Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive.
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Digital Communication Skills: Do's and Don'ts
From texting to email to video calls, digital technology has transformed how we communicate with each other.
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Professionalism 101
The Professionalism Series provides essential information on the big issues like dress codes and asking for a raise as well as on matters seldom covered like dealing with office politics and surprise visits from higher-ups.
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We're All Different
Diversity in the Workplace
This diversity awareness program will remind your employees of the importance of keeping an open mind and respecting each other, differences and all. -
Harassment Education and Retaliation Overview (H.E.R.O.) - Online Training Course
Fun Interactive Online Learning: Join a detective agency and learn about harassment, bullying, retaliation and more as you see dramatic vignettes and learn how to recognize and prevent harassment.
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Simple Strategies for Customer Service
In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your clients and customers need and want.