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Managing the Drug-Free Workplace
Managers need to know how to respond when their workgroup is affected by drugs or alcohol. Learn what to look for and how proper intervention can help.
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Workplace Ethics
Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.
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The Pygmalion Effect
Managing the Power of Expectations, 3rd Edition
Get a complete overview of the Pygmalion Effect where individuals are transformed through the positive (or negative) expectations of another. -
The Essentials Series
Training takes time, and time is precious. The Essentials Series delivers swift, concise learning in the form of bite-size videos that are accessible at the point of need, relevant and rewarding - and all online.
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Presenting with Passion
Making a boring presentation is stressful. Inspiring others with your words is fun.
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Celebrate! Online Library for Educators
Dewitt JonesThe Celebrate! Online Library for Educators is a one-year, unlimited access subscription to all of Dewitt Jones' films, complete with support materials, for a special price!
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Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive.
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Digital Communication Skills: Do's and Don'ts
From texting to email to video calls, digital technology has transformed how we communicate with each other.
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Professionalism 101
The Professionalism Series provides essential information on the big issues like dress codes and asking for a raise as well as on matters seldom covered like dealing with office politics and surprise visits from higher-ups.
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We're All Different
Diversity in the Workplace
This diversity awareness program will remind your employees of the importance of keeping an open mind and respecting each other, differences and all. -
Harassment Education and Retaliation Overview (H.E.R.O.) - Online Training Course
Fun Interactive Online Learning: Join a detective agency and learn about harassment, bullying, retaliation and more as you see dramatic vignettes and learn how to recognize and prevent harassment.
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Simple Strategies for Customer Service
In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your clients and customers need and want.
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M.E.E.T. Breaking New Ground
Respect and Inclusion in the Workplace
Assist employees at all levels in learning how to recognize, respond to, and resolve situations arising from individual and cultural differences in a manner that promotes respectful outcomes, cooperation and teamwork. -
Creativity: The Pixar Process
Stanford Executive Briefings
Ed Catmull President, Walt Disney and Pixar Animation Studio provides a roadmap for innovation and creativity through learning from mistakes, teamwork, and a focus on excellence. -
Stanford Video Guide to Financial Statements
George Parker
Professor, Stanford Graduate School of Business -
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Sexual Harassment: Training for a Harassment-Free Workplace - Manager Version
Managers learn to review their responsibilities in preventing unwelcome and harassing behavior from occurring in their workgroups and gain guidance towards appropriate responses to take if such behavior does occur.
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Sexual Harassment: Training for a Harassment-Free Workplace - Employee Version
This program will help you improve behavior overall, encourage communication, and help create workplaces that are respectful, productive—and harassment-free!
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Social Media at Work
Technology cannot be avoided—few of us could get our jobs done without it. But it needs to be used wisely and appropriately.
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Listening Under Pressure
The Customer Service Challenge
The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care. -
When the Phone Rings
Telephone Skills for Better Service
Those who answer the phones are speaking for everyone in the company. Make sure they have training.