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  • Your Words Matter
    • 2015
    • CC

    Your Words Matter

    Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous.  Through dramatic vignettes, explore some of the things that can go wrong and learn practical ideas for avoiding these pitfalls.

  • You’re Making Me Uncomfortable

    You’re Making Me Uncomfortable

    Gender Conflicts in Cross-Cultural Global Communications
    Program #17 of the Building A Diverse Workforce For The Global Millennium Series. How can you tell the difference between possible sexual harassment and or cultural difference?

  • You’re Not Listening (2nd Edition)

    You’re Not Listening (2nd Edition)

    In You’re Not Listening, a series of vignettes identify poor listening habits and demonstrate how they can be overcome because, fortunately, effective listening is easy and can be improved through practice.

  • You’ve Gotta Be Kidding Me
    • 2004

    You’ve Gotta Be Kidding Me

    James Burke

    The You've Gotta Be Kidding Me training program features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

  • Zero Tolerance
    • 2002

    Zero Tolerance

    Harassment and Discrimination in Retail
    This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.

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