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  • Credibility Through Honesty
    • 2009

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Crime Scene Responsibilities
    • 2001

    Crime Scene Responsibilities

    The correctional officer is generally the first official to appear at the scene of a crime committed in a correctional facility. The way the officer handles the situation may determine the success of the subsequent investigation.

  • Criticism: Giving and Taking

    Criticism: Giving and Taking

    We all need criticism. It's a part of learning. This is a guide to taking criticism professionally, without defensiveness, and without feeling humiliated. 

  • Cross-Cultural Communication
    • 2009

    Cross-Cultural Communication

    Part of the Service Impact Series
    Bridge cultural and communication differences with the universal language: great service!

  • Cultural Competency: Just Good Healthcare

    Cultural Competency: Just Good Healthcare

    What is Cultural Competency? In simple terms, it-s medicine at its best: non-judgmental, patient-centered care.

  • Cursory Search
    • 2000

    Cursory Search

    The Cursory Search training program shows the proper way to detain and search suspects on the street.

  • Cursory Search Takedown
    • 2000

    Cursory Search Takedown

    The Cursory Search Takedown training program shows a method for taking down a single suspect.

  • Customer Service Collection

    Customer Service Collection

    Teach your staff how to impress customers with memorable service!
    Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers, and handle tough situations.

  • Customer Service Counts
    • 2013
    • CC

    Customer Service Counts

    Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

  • Customer Service Essentials
    • CC

    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • Customer Service Gone Viral
    • CC

    Customer Service Gone Viral

    Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.

  • Customer Service Online Library

    Customer Service Online Library

    Motivate, train, and inspire your team to higher levels of customer service excellence with this library.  Access this entire library for only $799 for 1 year of online training or 100 views, whichever comes first.

  • Customer Service To The Rescue!
    • CC

    Customer Service To The Rescue!

    Federico Muchnik, writer/director

    When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.

  • Customer Service Training DVD Combo Package

    Customer Service Training DVD Combo Package

    Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.

  • Customer Service Training Series
    • 2002

    Customer Service Training Series

    How to Achieve Consistent Excellence in Customer Service
    The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.

  • Customer Service Training Video Starter Library

    Customer Service Training Video Starter Library

    Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.

  • Customer Service Zone
    • 2007
    • CC

    Customer Service Zone

    Enjoyable and easy-to-use, Customer Service Zone uses a "Twilight Zone" theme to provide you with an essential resource for all organizations serving customers.

  • Customer Service: Make It Easy!
    • 2016
    • CC

    Customer Service: Make It Easy!

    Am I making it easier or harder for my customers?
    Customers want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy.

  • Customer Service: OR ELSE

    Customer Service: OR ELSE

    Peter Glen

    Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.

  • Customer Service: The Telephone Connection
    • 2013
    • CC

    Customer Service: The Telephone Connection

    Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.

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