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Government Videos and DVDs

Total number of products found: 9 (Page 1 of 1)

A Clear Picture - Harassment In The Public Sector

Harassment claims cost employers millions every year.
Is your organization at risk? This program focuses on harassment issues in the public sector.
Employee Wellness: A Way of Life

Government Version
Employee Wellness A Way Of Life explores the concept of wellness – the state of being at your physical, mental, and emotional best – and shows practical, every day steps employees can take towards attaining wellness.
Excellence in the Public Sector with Tom Peters
Tom Peters
Tom Peters focuses on the Public Sector in this case-study style film - uncovering the secrets of management sucess in this environment.
Government Employee Training Series

The programs in the Government Employee Training Series provide both a thorough orientation to government employment for new city, county, state and federal employees as well as insightful refresher training for experienced employees.
Leading the Nation Volume 1: Team-Based Quality
Dick Ruhe
Leading the Nation celebrates successful management in the public sector. In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization. Watch as team building, empowerment, and communication led to positive change.
Leading The Nation Volume 2: Customer-Driven Quality
Dick Ruhe
In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.
Other Side of the Window

Providing Exceptional Service in Government
Spend the day with a hapless customer as he experiences life on the other side of the window and shows how workers can be flexible and make citizens happy without breaking the rules.
The Right Words at the Right Time - Customer Service Recovery for Government

For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."
Transforming the Government Way at The Defense Personnel Support Center

In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.