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Customer Service Videos and DVDs

Total number of products found: 109 (Page 1 of 6)

Fish! Featured
Fish Philosophy Training
Can you learn customer service from a fish market where the employees entertain customers and toss fish around? The answer is "Yes!" This is the all time best-selling customer service and motivational program. It's funny and has a great message.
Give ‘Em The Pickle Featured
Bob Farrell
The Give'Em The Pickle training program is one of the top selling customer service videos of all time. Hosted by Bob Farrell, you’ll learn about going the extra distance for customers.
Love Your Customers Featured
John O’Hurley
John O’Hurley's Message will be music to your ears in this humorous training package, "Love Your Customers" and "Love Your Difficult Customers!"
Truly FURRific Customer Service - Barkles Meeting Video Featured
THE BARKLES
Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.
50 Ways To Keep Your Customers
Paul Timm
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
A Complaint is a Gift
Janelle M. Barlow
Using Customer Feedback as a Strategic Tool
True customer service isn’t catchy slogans or empty promises. A Complaint is a Gift shows your team that complaints are an opportunity for everyone to learn & build customer relationships.
Actions and Attitudes

Providing Extraordinary Customer Service
The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
An Inside Job: Meeting Internal Customer Needs

To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
Angry Customer

Part of the Service Impact Series
Caution! Find Out How to Calm – and Not Calm – the Caustic Client!
Are You With Me?

Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.
Attitude Is Everything

Part of the Just A Call Away Series on telephone skills.
Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!
Beyond Close to the Customer
Tom Peters
Tom Peters gives 20 proposals for improving customer service in this presentation in front of an audience.
Beyond Customer Service - Gracious Hospitality the Biltmore Way

Your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.
Beyond Words: Customer Service and Sales Series

Are you ready to take your organization to the next level of sales and customer service? Learn to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Building Your Team

Recruiting, Interviewing & Hiring
Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team.
But I Don’t Have Customers

But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization.
Call of the Mummy

The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
Communication Lab 2.0

When Email Just Isn't Enough
In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
Creating Positive Impressions

The Creating Positive Impressions training program looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.
Credibility Through Honesty

Part of the Service Impact Series
Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.