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Customer Service Videos and DVDs

Total number of products found: 125 (Page 2 of 7)

  • Credibility Through Honesty

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Customer Service Counts

    Customer Service Counts

    Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

  • Customer Service Gone Viral

    Customer Service Gone Viral

    Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.

  • Customer Service To The Rescue!

    Customer Service To The Rescue!

    Federico Muchnik, writer/director

    When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.

  • Customer Service Zone

    Customer Service Zone

    Enjoyable and easy-to-use, Customer Service Zone uses a "Twilight Zone" theme to provide you with an essential resource for all organizations serving customers.

  • Customer Service: Make It Easy!

    Customer Service: Make It Easy!

    Am I making it easier or harder for my customers?
    Customers want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy.

  • Customer Service: OR ELSE

    Customer Service: OR ELSE

    Peter Glen

    Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.

  • Customer Service: The Telephone Connection

    Customer Service: The Telephone Connection

    Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.

  • Customers With A Difference

    Customers With A Difference

    Part of the Just A Call Away Series on telephone skills.
    How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.

  • Customers with Disabilities: Delivering Excellent Service

    Customers with Disabilities: Delivering Excellent Service

    McGuire Associates, Kevin McGuire, and AbleRoad

    The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.

  • Dealing with the Irate Customer

    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • Digital Communication Skills: Do's and Don'ts

    Digital Communication Skills: Do's and Don'ts

    From texting to email to video calls, digital technology has transformed how we communicate with each other. 

  • Dimensions of Service

    Dimensions of Service

    Part of the Service Impact Series
    Discover how to see all sides of the customer experience – and achieve first-class service!

  • Disruptive behavior

    Disruptive behavior

    We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.

  • El Poder de la Atencion al Cliente (Power of Customer Service)

    El Poder de la Atencion al Cliente (Power of Customer Service)

    Paul Timm

    The Power Of Customer Service NOW IN SPANISH

  • Employee’s Guide to Customer Loyalty

    Employee’s Guide to Customer Loyalty

    Combines 4 popular customer service programs to develop employee skills and awareness in the area of building customer loyalty.

  • Enhancing Service

    Enhancing Service

    Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. 

  • File 102: Creating World Class Customer Service

    File 102: Creating World Class Customer Service

    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?

  • FISH! Book Study Kit

    FISH! Book Study Kit

    Fish Philosophy Training

    FISH! the book has helped people around the world rediscover their passion. It’s one of the most popular business parables of all time, selling over 5 million copies.

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