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Customer Service Videos and DVDs

Total number of products found: 120 (Page 3 of 6)

  • Customers With A Difference

    Customers With A Difference

    Part of the Just A Call Away Series on telephone skills.
    How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.

  • It’s Show Time!

    It’s Show Time!

    Stew Leonard

    It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!

  • Customers with Disabilities: Delivering Excellent Service

    Customers with Disabilities: Delivering Excellent Service

    McGuire Associates, Kevin McGuire, and AbleRoad

    The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.

  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • Dealing with the Irate Customer

    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

  • Digital Communication Skills: Do's and Don'ts

    Digital Communication Skills: Do's and Don'ts

    From texting to email to video calls, digital technology has transformed how we communicate with each other. 

  • Dimensions of Service

    Dimensions of Service

    Part of the Service Impact Series
    Discover how to see all sides of the customer experience – and achieve first-class service!

  • El Poder de la Atencion al Cliente (Power of Customer Service)

    El Poder de la Atencion al Cliente (Power of Customer Service)

    Paul Timm

    The Power Of Customer Service NOW IN SPANISH

  • It’s Your Call  - Customer CARE on the Phone

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • Enhancing Service

    Enhancing Service

    Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. 

  • File 102: Creating World Class Customer Service

    File 102: Creating World Class Customer Service

    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?

  • General Hospitable

    General Hospitable

    Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."

  • I’ll Be Back!

    I’ll Be Back!

    Bob Farrell

    Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer.

  • Glad I Could Help

    Glad I Could Help

    Real Customer Service Situations for Discussion
    There’s no tougher business situation than dealing with an angry customer. Now, you can equip employees to handle those calls and confrontations without getting rattled.

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • Golf & the Art Of Customer Service

    Golf & the Art Of Customer Service

    Strategies For Branding Exemplary Customer Service
    Do you know if your customer service is great, mediocre or poor?

  • Happiness Matters

    Happiness Matters

    Stanford Executive Briefings
    Tony Hsieh CEO, Zappos

  • How To Lose Customers Without Really Trying

    How To Lose Customers Without Really Trying

    John Cleese

    Learn how to retain customers and keep them coming back in this humorous presentation from the producers of the John Cleese training videos.

  • In Search of Quality Series

    In Search of Quality Series

    Robert H. Waterman, Jr.

    The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 

  • Inside Information

    Inside Information

    A silo-buster's guide to internal customer service
    Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect.

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