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Customer Service Videos and DVDs

Total number of products found: 125 (Page 4 of 7)

  • It’s Your Call  - Customer CARE on the Phone

    It’s Your Call - Customer CARE on the Phone

    Remarkable Customer C.A.R.E. On The Phone
    Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.

  • I’ll Be Back!

    I’ll Be Back!

    Bob Farrell

    Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer.

  • Johnny the Bagger®

    Johnny the Bagger®

    A True Story of Customer Service
    Celebrate the incomparable power of customer service delivered from the heart with an unforgettable, true story about a young man with Down Syndrome that changed the culture of an entire organization.

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • Just A Call Away Series

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • L.L. Bean, A Commitment to Customer Service

    L.L. Bean, A Commitment to Customer Service

    This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.

  • Leadership Through Communication

    Leadership Through Communication

    Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.

  • Levels of Learning

    Levels of Learning

    Part of the Service Impact Series: The customer service field guide: discover how to identify and work with different types of customers and co-workers!  Be better able to help customers, based on skill level

  • Life is good ...and work can be too!

    Life is good ...and work can be too!

    Life is good

    Learn how to inspire employees, improve attitude, and deliver great customer service in this high-energy, motivational training program that profiles the company Life is good.

  • Listening Under Pressure

    Listening Under Pressure

    The Customer Service Challenge
    The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care.

  • Little Big Things: Service

    Little Big Things: Service

    Tom Peters

    Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.

  • Love Your Customers & Love Your Difficult Customers

    Love Your Customers & Love Your Difficult Customers

    John O’Hurley

    John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 

  • Mad About Customer Service

    Mad About Customer Service

    In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted. Help your staff avoid common mistakes, maintain control and create winning outcomes.

  • No Complaints? Complaints and the Customer

    No Complaints? Complaints and the Customer

    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.

  • On The Receiving End (Call Center Training)

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • Online Customer Service

    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Organizing Your Business Around the Customer

    Organizing Your Business Around the Customer

    Stanford Executive Briefings
    Roger Siboni Chairman of the Board of Directors, E.piphany

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Remember Me

    Remember Me

    Sometimes, it is important to see things from the customer's perspective. This video gives you a "customer's eye view" of service - and gives a great lesson about great service.

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