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Customer Service Videos and DVDs

Total number of products found: 120 (Page 4 of 6)

  • L.L. Bean, A Commitment to Customer Service

    L.L. Bean, A Commitment to Customer Service

    This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.

  • It’s a Dog’s World

    It’s a Dog’s World

    New Release! 2nd Edition!
    This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

  • It’s Your Call

    It’s Your Call

    Part of the Just A Call Away Series on telephone skills.
    Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.

  • Leadership Through Communication

    Leadership Through Communication

    Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.

  • Johnny the Bagger®

    Johnny the Bagger®

    A True Story of Customer Service
    Celebrate the incomparable power of customer service delivered from the heart with an unforgettable, true story about a young man with Down Syndrome that changed the culture of an entire organization.

  • On The Receiving End (Call Center Training)

    On The Receiving End (Call Center Training)

    This video teaches how to create a great customer experience in a call center.

  • Just A Call Away Series

    Just A Call Away Series

    Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.

  • Levels of Learning

    Levels of Learning

    Part of the Service Impact Series: The customer service field guide: discover how to identify and work with different types of customers and co-workers!  Be better able to help customers, based on skill level

  • Listening Under Pressure

    Listening Under Pressure

    The Customer Service Challenge
    The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care.

  • Online Customer Service

    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Mad About Customer Service

    Mad About Customer Service

    In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted. Help your staff avoid common mistakes, maintain control and create winning outcomes.

  • Remember Me

    Remember Me

    Sometimes, it is important to see things from the customer's perspective. This video gives you a "customer's eye view" of service - and gives a great lesson about great service.

  • No Complaints? Complaints and the Customer

    No Complaints? Complaints and the Customer

    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.

  • Sally

    Sally

    SpiritClips

    Sally, a 3 minute film reminds us to look beyond the surface to see that small, unexpected acts of kindness can change our entire perspective in an instant.

  • Organizing Your Business Around the Customer

    Organizing Your Business Around the Customer

    Stanford Executive Briefings
    Roger Siboni Chairman of the Board of Directors, E.piphany

  • Outbound Call

    Outbound Call

    Part of the Just A Call Away Series on telephone skills.
    In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.

  • Smile!  It’s About Your Attitude!

    Smile! It’s About Your Attitude!

    Reggie Wilson drives a bus. It’s a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And why would busy people actually wait for him to serve them? Because Reggie makes them smile!

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Retail Learning Library

    Retail Learning Library

    The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.

  • Service with Soul

    Service with Soul

    Tom Peters

    In this program, Tom Peters shows you five extraordinary organizations that define the cutting edge of customer service.

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