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Customer Service Videos and DVDs

Total number of products found: 125 (Page 5 of 7)

  • Retail Learning Library

    Retail Learning Library

    The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.

  • Sally

    Sally

    SpiritClips

    Sally, a 3 minute film reminds us to look beyond the surface to see that small, unexpected acts of kindness can change our entire perspective in an instant.

  • Service with Soul

    Service with Soul

    Tom Peters

    In this program, Tom Peters shows you five extraordinary organizations that define the cutting edge of customer service.

  • Simple Strategies for Customer Service

    Simple Strategies for Customer Service

    In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your clients and customers need and want.

  • Smile!  It’s About Your Attitude!

    Smile! It’s About Your Attitude!

    Reggie Wilson drives a bus. It’s a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And why would busy people actually wait for him to serve them? Because Reggie makes them smile!

  • So Help Me - Employee & Supervisor Editions

    So Help Me - Employee & Supervisor Editions

    Learn how to provide great customer service in this two part series focusing on both employees and managers.

  • Spread Good Vibes

    Spread Good Vibes

    Life is good

    At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.

  • Taking C.A.R.E. of Business

    Taking C.A.R.E. of Business

    Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.

  • Teaching Greetings

    Teaching Greetings

    An everyday greeting is usually taken for granted. Yet judgments are often made from those first words.

  • Telephone Behavior: The Rules of Effective Communication

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • Telephone Skills at Work

    Telephone Skills at Work

    Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.

  • The Basics of Profitable Customer Service

    The Basics of Profitable Customer Service

    Jeff Blackman

    Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 

  • The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    Tom Peters

    Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

  • The Difficult Guest

    The Difficult Guest

    Learn how to deal with difficult and angry customers in this classic, best selling video.

  • The Excellence Files - Southwest Airlines

    The Excellence Files - Southwest Airlines

    Herb Kelleher

    Company Culture: Out of the Ordinary
    Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!

  • The Guest

    The Guest

    The Guest is a Classic customer service training program! Using humor, you will learn how to treat customers like guests in your home.

  • The Guest 2E

    The Guest 2E

    Treat your customer like a Guest in your home.
    That’s the message behind this hilarious new version of the classic bestseller.

  • The Power of Customer Service

    The Power of Customer Service

    Paul Timm

    The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • The Right Words at the Right Time - Customer Service Recovery for Business

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

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