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Customer Service Videos and DVDs

Total number of products found: 120 (Page 6 of 6)

  • The Right Words at the Right Time - Customer Service Recovery for Business

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • The Right Words at the Right Time: Customer Service Recovery for Retail

    The Right Words at the Right Time: Customer Service Recovery for Retail

    Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

  • Truly FURRific Customer Service  - Barkles Meeting Video

    Truly FURRific Customer Service - Barkles Meeting Video

    THE BARKLES

    Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.

  • When the Phone Rings

    When the Phone Rings

    Telephone Skills for Better Service
    Those who answer the phones are speaking for everyone in the company. Make sure they have training.

  • Undeliverable: E-mail Etiquette for Today’s Workplace

    Undeliverable: E-mail Etiquette for Today’s Workplace

    Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.

  • Use the Telephone the Right Way

    Use the Telephone the Right Way

    Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

  • WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    Why Are You Making It So Hard…for me to give you my money?
    Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

  • We All Win: Fanagalo - Customer Service with Authenticity

    We All Win: Fanagalo - Customer Service with Authenticity

    Business Lessons from the African Bush
    We All Win: Fanagalo™ reminds individuals that it takes passion, authenticity, rising beyond fears, and true collaboration to work together to exceed customer expectations.

  • We’re In The Band

    We’re In The Band

    The Paperboys
    We’re In The Band puts the lessons of an up-and-coming rock band to the test in the business world.

  • What Do You Say?

    What Do You Say?

    What Do You Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.

  • What’s Spirituality Got to Do With It?

    What’s Spirituality Got to Do With It?

    Integrating Science and Spirituality
    A unique, first of its kind, film designed for the medical community. What's Spirituality Got to Do With It? empowers health care providers to address patient's health-related spiritual issues.

  • What’s Your Pickle? starring Bob Farrell

    What’s Your Pickle? starring Bob Farrell

    Bob Farrell

    Bob is back, and he’s more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the world-class pickle givers. You’ll love the stories!

  • Who Cares?

    Who Cares?

    "Customer service just isn’t what it used to be.”
    That statement can’t be supported with statistics but not many people would argue it. Organizations offering EXCELLENT customer service now have a greater competitive advantage!

  • Who Put a Lizard in my Lasagna? with Sam Glenn

    Who Put a Lizard in my Lasagna? with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.

  • Who Sold You This Then?

    Who Sold You This Then?

    Narration by John Cleese
    To give service staff an appreciation of the skills required to satisfy customers and represent the business in a professional light.

  • Winning Customer Loyalty... Eliminate Customer Turnoffs

    Winning Customer Loyalty... Eliminate Customer Turnoffs

    Paul Timm

    Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.

  • Winning Customer Loyalty... Exceed Customer Expectations

    Winning Customer Loyalty... Exceed Customer Expectations

    Paul Timm

    Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.

  • Winning Telephone Tips

    Winning Telephone Tips

    The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.

  • You’ve Gotta Be Kidding Me

    You’ve Gotta Be Kidding Me

    James Burke

    The You've Gotta Be Kidding Me training program features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

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