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An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs
Video course with post-test
Diversity: Creating Success for Business and People SERIES
The "Diversity: Creating Success for Business and People" series offers you the opportunity to fully involve your employees in a revolutionary, experiential, exciting diversity management workshop.
Diversity Creating Success for Business and People is unlike any other diversity training program you’ll find on the market today. Why? Because this series is a complete package that includes video vignettes, transcripts, key learning points, in-depth debriefing processes, important reference inform... read more
Double Standards In Performance Appraisals
Balancing Work, Family and Global Travel Program 2 of the Building A Diverse Workforce For The Global Millennium Series. You’ll explore these issues in a US/Global setting and see how this can impact one’s performance appraisals.
Balancing Work, Family and Global Travel A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed! Now, we can offer you a follow-up series from the same company, ARMC. B... read more
DVD style course with completion certificate only
The Happiness Advantage with Shawn Achor
The Happiness Advantage training video gives everyone in your organization a formula for improving productivity, overcoming challenges and improving teamwork – all while improving their mindset.
The Happiness Advantage training video gives you a formula for improving productivity, overcoming challenges, increasing cognitive abilities, and improving teamwork – all while improving your mindset. This comprehensive training program is based on Shawn Achor’s book, Happiness Advantage: The Seven ... read more
Featured Programs
DVD style course with completion certificate only
How to Set and Really Achieve Your Goals
Get what you want, when you want it with this clear and simple approach to goal setting. Learn the six key elements to change and improve.
Get what you want, when you want it with this exciting approach to goal setting. Reaching your goals can be extremely difficult. Even more difficult may be determining what your goals really should be. How To Set And Really Achieve Your Goals, with noted lecturer and trainer Jeff Blackman, will help... read more
DVD style course with completion certificate only
Little Big Things: Service
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
The Little BIG Things with Tom Peters We are very excited to announce the release of our new Tom Peters program titled The Little BIG Things!The Little BIG Things contains 91 individual (2 to 3 minute) segments of Tom telling stories and reminding us of what you as a manager, leader and employee nee... read more
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples... read more
DVD style course with completion certificate only
Six Steps to Greatness: Customer Service Agenda
Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ... read more
DVD style course with completion certificate only
Stressbusters! 10 Little Commitments To Reduce Stress
Ha! And you thought stress didn’t have an effect on productivity. Now, Loretta Laroche can tell it all in this funny and irreverent look at stress, personalities and how to make yourself happier and more productive.
Ha! And you thought stress didn’t have an effect on productivity. Now, Loretta Laroche can tell it all in this funny and irreverent look at stress, personalities and how to make yourself happier and more productive. Loretta Laroche is one of the leading speakers on stress reduction. She is also hyst... read more
DVD style course with completion certificate only
