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10 Vital Rules for Giving Incredible Speeches and Why Theyre Irrelevant
Tom Peters tackles the fear of public speaking with instruction and tips on how to relax and overcome the obstacles.
Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the au... read more
DVD style course with completion certificate only
A Kick in the Attitude with Sam Glenn
Part of the Sam Glenn Series Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Part of the Sam Glenn DVD Series Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot con... read more
DVD style course with completion certificate only
America3: The Power to Create
Put the formula that won America’s Cup, yachting’s most coveted prize, to work in your organization. Learn about the power of teamwork, technology, and talent.
Put the formula that won America's Cup, yachting's most coveted prize, to work in your organization. The crew of America 3 won the America's Cup by overcoming obstacles and focusing on teamwork, technology, and talent. You can learn how this unique combination of organizational skills led to victory... read more
DVD style course with completion certificate only
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Beyond Words: Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service? Learn to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Are you ready to take your organization to the next level of sales and customer service? In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understa... read more
Featured Programs
DVD style course with completion certificate only
The Big Finish - Closing The Sale
Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.
There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, Fern Bratten uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be gratefu... read more
DVD style course with completion certificate only
Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library. Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more
Customers with Disabilities: Delivering Excellent Service
The goal of this disability training program and video is simple: it will help every associate deliver the best customer service to people with disabilities. Includes post viewing quiz and trainers guide.
If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. Customers wi... read more
Featured Programs
Interactive course with lessons, pre-test, and post-test
Diversity: Maximizing Customer Satisfaction Through Valuing Employees
Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.
Diversity Maximizing Customer Satisfaction Through Valuing Employees contains three video vignettes that examine diversity issues surrounding personnel procedures, minority issues, the glass ceiling and customer service.The uniqueness of this product is tied to its approach to these issues: Using a ... read more
DVD style course with completion certificate only
The Excellence Files - Southwest Airlines
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more
DVD style course with completion certificate only
Falling Up
Part of The Happiness Advantage training program. With Falling Up, you can turn even the most pessimistic workers into low-level optimists!
Part of The Happiness Advantage training program. With Falling Up you can turn even the most pessimistic workers into low-level optimists. Shawn’s research shows that optimistic salespeople made 37% more sales than pessimistic salespeople. Your mindset is a powerful indicator for future success. Sim... read more
DVD style course with completion certificate only
Four Weeks in May
Indy 500 racer Danica Patrick and team leader Bobby Rahal show how to achieve team success in this motivational two-part training program. Watch the team at work and see how to build a top performing team.
The Indianapolis 500 Race is one of the toughest competitions in the world. To succeed, you need to have great drivers, top-notch equipment, a perfectly coordinated team, and great leadership. Any team that does well in this competition is a model of success. Now you can learn from one of these top ... read more
DVD style course with completion certificate only
