Government Customer Service Videos and DVDs
Total number of products found: 6 (Page 1 of 1)
The programs in the Government Employee Training Series provide both a thorough orientation to government employment for new city, county, state and federal employees as well as insightful refresher training for experienced employees.
In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.
Providing Exceptional Service in Government
Spend the day with a hapless customer as he experiences life on the other side of the window and shows how workers can be flexible and make citizens happy without breaking the rules.
For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."
In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.
"Customer service just isn’t what it used to be.”
That statement can’t be supported with statistics but not many people would argue it. Organizations offering EXCELLENT customer service now have a greater competitive advantage!