Uses

Government Customer Service Videos and DVDs

Total number of products found: 7 (Page 1 of 1)

But I Don’t Have Customers

But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization.
Government Employee Training Series

The programs in the Government Employee Training Series provide both a thorough orientation to government employment for new city, county, state and federal employees as well as insightful refresher training for experienced employees.
Leading The Nation Volume 2: Customer-Driven Quality
Dick Ruhe
In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.
Other Side of the Window

Providing Exceptional Service in Government
Spend the day with a hapless customer as he experiences life on the other side of the window and shows how workers can be flexible and make citizens happy without breaking the rules.
The Right Words at the Right Time - Customer Service Recovery for Government

For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."
Transforming the Government Way at The Defense Personnel Support Center

In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.
Who Cares?

"Customer service just isn’t what it used to be.”
That statement can’t be supported with statistics but not many people would argue it. Organizations offering EXCELLENT customer service now have a greater competitive advantage!