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Business Case Studies Videos and DVDs

Total number of products found: 43 (Page 1 of 3)

  • Ellie Mae: Re-imagine Technology & the Customer

    Ellie Mae: Re-imagine Technology & the Customer

    Tom Peters

    The Ellie Mae story is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact.

  • Excellence in the Public Sector with Tom Peters

    Excellence in the Public Sector with Tom Peters

    Tom Peters

    Tom Peters focuses on the Public Sector in this case-study style film - uncovering the secrets of management sucess in this environment.

  • File 101: Building Teams for Success

    File 101: Building Teams for Success

    Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.

  • File 102: Creating World Class Customer Service

    File 102: Creating World Class Customer Service

    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?

  • File 103: Developing 21st Century Leaders

    File 103: Developing 21st Century Leaders

    Herb Kelleher

    File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.

  • Half Full - Bring Optimism to Work

    Half Full - Bring Optimism to Work

    Life is good

    A positive, optimistic outlook at work and in life is a critical factor in personal and professional success.  No matter what happens, this sense of optimism can motivate and inspire everyone around you to higher levels of achievement and contentment.

  • In Search of Excellence Disney Segment

    In Search of Excellence Disney Segment

    Tom Peters

    At Disney World you’ll witness the hard work that goes into guiding and training a staff to understand that a commitment to quality and customer care is vital for success.

  • In Search of Quality Series

    In Search of Quality Series

    Robert H. Waterman, Jr.

    The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems.

  • It’s Show Time!

    It’s Show Time!

    Stew Leonard

    It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!

  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • John Kotter DVD Combo Package

    John Kotter DVD Combo Package

    John P. Kotter

    Save $1,240 with this DVD combo and get all four of John Kotter's training programs!

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • Leadership Alliance - Short Cut

    Leadership Alliance - Short Cut

    Tom Peters

    A shortened version of Tom Peter’s best seller "Leadership Alliance" for your quicker meetings. All of the same case studies are included but their run-time is reduced

  • Leadership Alliance with Tom Peters

    Leadership Alliance with Tom Peters

    Tom Peters

    Tom Peters once again teaches us through his focus on individual companies. In this video, he looks at leadership and some of the outstanding individuals who have excelled in it.

  • Leading the Nation Volume 1: Team-Based Quality

    Leading the Nation Volume 1: Team-Based Quality

    Dick Ruhe

    Leading the Nation celebrates successful management in the public sector.  In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization.  Watch as team building, empowerment, and communication led to positive change.

  • Leading The Nation Volume 2: Customer-Driven Quality

    Leading The Nation Volume 2: Customer-Driven Quality

    Dick Ruhe

    In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.

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