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Business Case Studies Videos and DVDs

Total number of products found: 45 (Page 2 of 3)

  • It’s So Simple

    It’s So Simple

    The It’s So Simple learning program takes you behind the scenes at Southwest Airlines to show how one of the most sought-after employers in the nation achieves success.

  • Half Full - Bring Optimism to Work

    Half Full - Bring Optimism to Work

    Life is good

    A positive, optimistic outlook at work and in life is a critical factor in personal and professional success.  No matter what happens, this sense of optimism can motivate and inspire everyone around you to higher levels of achievement and contentment.

  • In Search of Quality Series

    In Search of Quality Series

    Robert H. Waterman, Jr.

    The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems. Learn about emplowement, Six Sigma, Leadership and more. 

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • Leadership Alliance - Short Cut

    Leadership Alliance - Short Cut

    Tom Peters

    A shortened version of Tom Peter’s best seller "Leadership Alliance" for your quicker meetings. All of the same case studies are included but their run-time is reduced

  • Leadership Alliance with Tom Peters

    Leadership Alliance with Tom Peters

    Tom Peters

    Tom Peters once again teaches us through his focus on individual companies. In this video, he looks at leadership and some of the outstanding individuals who have excelled in it.

  • Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Tom Peters

    Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.

  • Leading the Nation Volume 1: Team-Based Quality

    Leading the Nation Volume 1: Team-Based Quality

    Dick Ruhe

    Celebrate successful management in the public sector.  In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization.  Watch as team building, empowerment, and communication led to positive change.

  • Passion for Excellence - Short Cut

    Passion for Excellence - Short Cut

    Tom Peters

    This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.

  • Leading The Nation Volume 2: Customer-Driven Quality

    Leading The Nation Volume 2: Customer-Driven Quality

    Dick Ruhe

    In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.

  • The File Series

    The File Series

    This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.   

  • OXO Good Grips: Think Differently

    OXO Good Grips: Think Differently

    Tom Peters

    See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 

  • The New Business of Paradigms

    The New Business of Paradigms

    Joel Barker

    Futurist Joel Barker is one of the world’s top authorities on change and change management.

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Passion for Excellence with Tom Peters

    Passion for Excellence with Tom Peters

    Tom Peters

    This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.

  • Prescription For Change: Total Quality in Healthcare

    Prescription For Change: Total Quality in Healthcare

    Dick Ruhe

    Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal.

  • What America Does Right Vol. 1

    What America Does Right Vol. 1

    Robert H. Waterman, Jr.

    "Management Turned Upside Down" is Part 1 of this series that demonstrates new strategies in management with case studies.

  • Service with Soul

    Service with Soul

    Tom Peters

    In this program, Tom Peters shows you five extraordinary organizations that define the cutting edge of customer service.

  • Speed is Life: Go Fast or Go Broke!

    Speed is Life: Go Fast or Go Broke!

    Tom Peters

    This Tom Peters video focuses on time-based operations and their effect on customer service and operations.

  • The BEAR Essentials of Business

    The BEAR Essentials of Business

    Paws and learn The Bear Essentials of Business!
    Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.

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