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Business Case Studies Videos and DVDs

Total number of products found: 45 (Page 2 of 3)

  • Leading the Nation Volume 1: Team-Based Quality

    Leading the Nation Volume 1: Team-Based Quality

    Dick Ruhe

    Celebrate successful management in the public sector.  In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization.  Watch as team building, empowerment, and communication led to positive change.

  • Leading The Nation Volume 2: Customer-Driven Quality

    Leading The Nation Volume 2: Customer-Driven Quality

    Dick Ruhe

    In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.

  • Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Tom Peters

    Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.

  • Ordinary People Extraordinary Results

    Ordinary People Extraordinary Results

    Stephen R. Covey

    True Stories of Great Leadership
    Who motivates your leaders to motivate others? You do...here’s how! Four inspirational real-world stories illustrate how ordinary people became great leaders.

  • OXO Good Grips: Think Differently

    OXO Good Grips: Think Differently

    Tom Peters

    See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry.  Tom Peters outlines  five strategies for innovation from this case study. 

  • Passion for Customers with Tom Peters

    Passion for Customers with Tom Peters

    Tom Peters

    Tom Peters gives a motivational presentation on outstanding customer service with case studies from leaders like Federal Express, Louisville Redbirds, The Limited and others.

  • Passion for Excellence - Short Cut

    Passion for Excellence - Short Cut

    Tom Peters

    This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.

  • Passion for Excellence with Tom Peters

    Passion for Excellence with Tom Peters

    Tom Peters

    This classic Tom Peters program applies today with its review of some of the top companies who have made lasting changes by having individuals who refuse to give up.

  • Prescription For Change: Total Quality in Healthcare

    Prescription For Change: Total Quality in Healthcare

    Dick Ruhe

    Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal.

  • Service with Soul

    Service with Soul

    Tom Peters

    In this program, Tom Peters shows you five extraordinary organizations that define the cutting edge of customer service.

  • Speed is Life: Go Fast or Go Broke!

    Speed is Life: Go Fast or Go Broke!

    Tom Peters

    This Tom Peters video focuses on time-based operations and their effect on customer service and operations.

  • Succeeding in a Changing World

    Succeeding in a Changing World

    John P. Kotter

    Award-winning author and Harvard Business School professor John Kotter helps you understand change - and gives you the steps on how to succeed in a changing world.

  • The BEAR Essentials of Business

    The BEAR Essentials of Business

    Paws and learn The Bear Essentials of Business!
    Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.

  • The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership

    Tom Peters

    Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

  • The Entrepreneurs: An American Adventure

    The Entrepreneurs: An American Adventure

    Robert Mitchum

    The six-part documentary series that captures the bold spirit of the men & women who embraced the American dream to shape this nation's economic course. Learn About Rockefeller, Carnegie, Edison, McCormack, Sears, and many more leaders

  • The Excellence Files - Southwest Airlines

    The Excellence Files - Southwest Airlines

    Herb Kelleher

    Company Culture: Out of the Ordinary
    Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!

  • The File Series

    The File Series

    This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.   

  • The New Business of Paradigms

    The New Business of Paradigms

    Joel Barker

    Futurist Joel Barker is one of the world’s top authorities on change and change management.

  • TNT: Dealing With Change

    TNT: Dealing With Change

    Tom Peters

    Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study of TNT, Tom Peters shows you how.

  • Tom Peters DVD Combo Package

    Tom Peters DVD Combo Package

    Tom Peters

    Save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499.

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