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Change Management Videos and DVDs
Learn how to manage organizational change and how to create a culture of innovation with these training videos.
Results: 1 - 12 of 35
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The BEAR Essentials of Business
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: Why the c... read more
DVD style course with completion certificate only
Business Chronicle Series
Learn from some of America's leading companies. Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.
Learn from some of America's leading companies. Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work. Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service This once-small hunting supply bu... read more
DVD style course with completion certificate only
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
Corporate Culture and Performance
Harvard Business School professor and best selling author, John Kotter identifies the characteristics of healthy and unhealthy corporate cultures and then guides you through a process which will positively transform the culture within your organization.
Why do some corporations thrive and others fail? What are some of the characteristics of top performing organizations? How can you turn your organization into a top performer? If you have ever asked any of these questions, then John Kotter’s program, Corporate Culture and Performance is an essential... read more
DVD style course with completion certificate only
Ellie Mae: Re-imagine Technology & the Customer
The Ellie Mae story is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact.
Technology can be intimidating but it doesn’t have to be limiting. In this case study, Tom Peter’s shows us how Ellie Mae has re-designed the mortgage industry through their fearless use of technology and their innovative approach to change. The Ellie Mae story is a revolutionary example of how a co... read more
DVD style course with completion certificate only
The Excellence Files
To continue on from Tom Peter's "In Search of Excellence", this video will provide you and your audience with insights into business and the future with these 8 case studies.
Pick up where "In Search of Excellence" left off. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video contains 8 segments consisting of case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Cent... read more
The Excellence Files - Southwest Airlines
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more
DVD style course with completion certificate only
Excellence in the Public Sector with Tom Peters
Tom Peters focuses on the Public Sector in this case-study style film - uncovering the secrets of management sucess in this environment.
In the Excellence in the Public Sector training video, Tom Peters does more than destroy the myth that, by definition, public sector management must be poor. He offers examples of five organizations whose managerial excellence provides a blueprint for success in both public and private sector organi... read more
DVD style course with completion certificate only
File 101: Building Teams for Success
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment. In Building Teams for Success, you will see how a team at Rubbermaid’s Little Ty... read more
DVD style course with completion certificate only
File 102: Creating World Class Customer Service
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.Watc... read more
DVD style course with completion certificate only
File 103: Developing 21st Century Leaders
File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.
In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills? What’s necessary for success? Find out in Developing 21st Century Leaders. You’ll hear success strategies from top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA, T... read more
DVD style course with completion certificate only
The File Series
This three part training program shows you excellence at work. Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.
This three part training program shows you excellence at work. Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence. File 101: Building Teams for Success is an 18 minute video featuring Rubbermaid’s Little Tykes division s... read more
