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Communication: email and Social Media Issues Videos and DVDs

Total number of products found: 22 (Page 1 of 2)

  • Communication Lab 2.0

    Communication Lab 2.0

    When Email Just Isn't Enough
    In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!

  • Communication Collection

    Communication Collection

    This set of four programs will ensure that everyone in your organization has the skills they need to communicate effectively and represent your company well to get the job done.

  • E-Mail Etiquette

    E-Mail Etiquette

    The E-Mail Etiquette training program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication.

  • Communication Counts

    Communication Counts

    The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem.

  • Creating Winning Social Media Strategies

    Creating Winning Social Media Strategies

    Stanford Executive Briefings
    Charlene Li Founder, Altimeter Group shows us how companies can use social media tools to develop more intimate and beneficial relationships with customers.

  • Customer Service Essentials

    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • Meeting Management Challenges 1

    Meeting Management Challenges 1

    Meeting Management Challenges 1 teaches managers how to deal with: posting inappropriate information on social media Web sites, breaches in confidentiality, covering up mistakes, downturns in performance, and workplace bullying. 

  • Customer Service Gone Viral

    Customer Service Gone Viral

    Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.

  • Digital Communication Skills: Do's and Don'ts

    Digital Communication Skills: Do's and Don'ts

    From texting to email to video calls, digital technology has transformed how we communicate with each other. 

  • Digital Media for Business Marketing Series

    Digital Media for Business Marketing Series

    This timely two-part series will show viewers how to put online and mobile media to work expanding and enhancing customer/company relationships.

  • e-mail essentials

    e-mail essentials

    E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.

  • Facing Social Media

    Facing Social Media

    Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. 

  • Handling the New Wave

    Handling the New Wave

    An amusing program about managing the expectations and behaviors of the newest recruits.

  • Online Customer Service

    Online Customer Service

    Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.

  • Online Marketing Strategies

    Online Marketing Strategies

    Lean the basics of how to understand and implement online marketing strategies. 

  • Professional Email Etiquette

    Professional Email Etiquette

    Avoid embarrassing errors and make your best impression on customers and colleagues.

  • Responsible Business Communication

    Responsible Business Communication

    Alert your employees to the legal risks of poor business correspondence and educate them on proper writing practices.

  • Sales and Marketing Collection

    Sales and Marketing Collection

    Stanford Executive Briefings
    This specially priced, 10-program set offers innovative marketing and sales strategies for today’s competitive markets.

  • Social Media at Work

    Social Media at Work

    Technology cannot be avoided—few of us could get our jobs done without it. But it needs to be used wisely and appropriately. X

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