Uses

Dealing With Difficult or Angry Customers Videos and DVDs

Total number of products found: 26 (Page 1 of 2)

Glad I Could Help Featured

Real Customer Service Situations for Discussion
There’s no tougher business situation than dealing with an angry customer. Now, you can equip employees to handle those calls and confrontations without getting rattled.
Love Your Customers Featured
John O’Hurley
John O’Hurley's Message will be music to your ears in this humorous training package, "Love Your Customers" and "Love Your Difficult Customers!"
What Do You Say? Featured

What Do You Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
A Complaint is a Gift
Janelle M. Barlow
Using Customer Feedback as a Strategic Tool
True customer service isn’t catchy slogans or empty promises. A Complaint is a Gift shows your team that complaints are an opportunity for everyone to learn & build customer relationships.
Adventures in Sales, Service, and Self-Esteem
Peter Glen
Do you need to motivate and inspire your employees to higher levels of sales and service? If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertained with animation, music and effects with author and speaker Peter Glen.
Angry Customer

Part of the Service Impact Series
Caution! Find Out How to Calm – and Not Calm – the Caustic Client!
Credibility Through Honesty

Part of the Service Impact Series
Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.
Customer Service Gone Viral

It used to be when someone received bad service, they would tell a few friends... now, they tell the world.
Customer Service Starter Library

Give your customer service people the head start they deserve with the Customer Service Starter Library.
Demanding Customers
Dawn French
This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.
Give ‘Em The Pickle
Bob Farrell
The Give'Em The Pickle training program is one of the top selling customer service videos of all time. Hosted by Bob Farrell, you’ll learn about going the extra distance for customers.
Invisible Man Meets The Mummy

This entertaining video presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there’s no place to hide from them.
It’s Your Call

Part of the Just A Call Away Series on telephone skills.
Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.
No Complaints? Complaints and Quality Management

Quality Through Customer Service
No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.
No Complaints? Complaints and the Customer

Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.
Remember Me

Sometimes, it is important to see things from the customer's perspective. This video gives you a "customer's eye view" of service - and gives a great lesson about great service.
Sally
SpiritClips
Sally, a 3 minute film reminds us to look beyond the surface to see that small, unexpected acts of kindness can change our entire perspective in an instant.
Service Impact Series

Make a Positive Impact on Your Service Today!
Service Impact! is highly versatile, designed to be used for meeting openers, training, and more!
Support the S.A.L.E. for Service and Support Professionals

A part of The SALE Series, Support the SALE for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations.
Telephone Behavior: The Rules of Effective Communication
John Cleese
Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.