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Uses

Dealing With Difficult or Angry Customers Videos and DVDs

Total number of products found: 34 (Page 1 of 2)

  • A Complaint is a Gift

    A Complaint is a Gift

    Janelle M. Barlow

    Using Customer Feedback as a Strategic Tool  Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.

  • Adventures in Sales, Service, and Self-Esteem

    Adventures in Sales, Service, and Self-Esteem

    Peter Glen

    Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.

  • Angry Customer

    Angry Customer

    Part of the Service Impact Series
    Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

  • Credibility Through Honesty

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Customer Service Counts

    Customer Service Counts

    Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

  • Customer Service Essentials

    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • Customer Service Gone Viral

    Customer Service Gone Viral

    It used to be when someone received bad service, they would tell a few friends... now, they tell the world.

  • Customer Service Training Video Starter Library

    Customer Service Training Video Starter Library

    Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.

  • Customer Service: The Telephone Connection

    Customer Service: The Telephone Connection

    Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.

  • Dealing with Difficult Customers

    Dealing with Difficult Customers

    The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.

  • Dealing with the Irate Customer

    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • Give ‘Em The Pickle

    Give ‘Em The Pickle

    Bob Farrell

    Highly entertaining and motivational, the Give'em the PICKLE! training video will inspire everyone to do the most important thing they can do in business...take care of the customer!

  • Invisible Man Meets The Mummy

    Invisible Man Meets The Mummy

    This entertaining video presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there’s no place to hide from them.

  • It’s Your Call

    It’s Your Call

    Part of the Just A Call Away Series on telephone skills.
    Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.

  • Mad About Customer Service

    Mad About Customer Service

    In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted. Help your staff avoid common mistakes, maintain control and create winning outcomes.

  • No Complaints? Complaints and Quality Management

    No Complaints? Complaints and Quality Management

    Quality Through Customer Service
    No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.

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