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Dealing With Difficult or Angry Customers Videos and DVDs

Total number of products found: 40 (Page 1 of 2)

  • Dealing with Difficult Customers

    Dealing with Difficult Customers

    The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.

  • Employee’s Guide to Customer Loyalty

    Employee’s Guide to Customer Loyalty

    Combines 4 popular customer service programs to develop employee skills and awareness in the area of building customer loyalty.

  • Love Your Customers & Love Your Difficult Customers

    Love Your Customers & Love Your Difficult Customers

    John O’Hurley

    John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • Customer Service Training Video Starter Library

    Customer Service Training Video Starter Library

    Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.

  • Demanding Customers

    Demanding Customers

    Dawn French

    This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.

  • A Complaint is a Gift

    A Complaint is a Gift

    Janelle M. Barlow

    Using Customer Feedback as a Strategic Tool  Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.

  • Remember Me

    Remember Me

    Sometimes, it is important to see things from the customer's perspective. This video gives you a "customer's eye view" of service - and gives a great lesson about great service.

  • Adventures in Sales, Service, and Self-Esteem

    Adventures in Sales, Service, and Self-Esteem

    Peter Glen

    Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.

  • Angry Customer

    Angry Customer

    Part of the Service Impact Series
    Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

  • Credibility Through Honesty

    Credibility Through Honesty

    Part of the Service Impact Series
    Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.

  • Customer Service Collection

    Customer Service Collection

    Teach your staff how to impress customers with memorable service!
    Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers, and handle tough situations.

  • Sally

    Sally

    SpiritClips

    Sally, a 3 minute film reminds us to look beyond the surface to see that small, unexpected acts of kindness can change our entire perspective in an instant.

  • Customer Service Counts

    Customer Service Counts

    This program uses humor to show employees that being good at customer service and taking pride in their work is not only a job requirement, but can be personally satisfying as well.

  • Support the S.A.L.E. for Service and Support Professionals

    Support the S.A.L.E. for Service and Support Professionals

    A part of The SALE Series, Support the SALE for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations.

  • Customer Service Essentials

    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • The Difficult Guest

    The Difficult Guest

    Learn how to deal with difficult and angry customers in this classic, best selling video.

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