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Uses

Dealing With Difficult or Angry Customers Videos and DVDs

Total number of products found: 40 (Page 2 of 2)

  • Listening Under Pressure

    Listening Under Pressure

    The Customer Service Challenge
    The Listening Under Pressure customer service training DVD teaches you how to keep your customers happy by showing them you care.

  • Love Your Customers & Love Your Difficult Customers

    Love Your Customers & Love Your Difficult Customers

    John O’Hurley

    John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 

  • Mad About Customer Service

    Mad About Customer Service

    In the midst of a negative customer service encounter, even the best intentions of a CSR can be misinterpreted. Help your staff avoid common mistakes, maintain control and create winning outcomes.

  • Managing a Complainer

    Managing a Complainer

    Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.

  • No Complaints? Complaints and Quality Management

    No Complaints? Complaints and Quality Management

    Quality Through Customer Service
    No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.

  • No Complaints? Complaints and the Customer

    No Complaints? Complaints and the Customer

    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.

  • Remember Me

    Remember Me

    Sometimes, it is important to see things from the customer's perspective. This video gives you a "customer's eye view" of service - and gives a great lesson about great service.

  • Sally

    Sally

    SpiritClips

    Sally, a 3 minute film reminds us to look beyond the surface to see that small, unexpected acts of kindness can change our entire perspective in an instant.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • Support the S.A.L.E. for Service and Support Professionals

    Support the S.A.L.E. for Service and Support Professionals

    A part of The SALE Series, Support the SALE for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations.

  • Telephone Behavior: The Rules of Effective Communication

    Telephone Behavior: The Rules of Effective Communication

    John Cleese

    Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.

  • The Difficult Guest

    The Difficult Guest

    Learn how to deal with difficult and angry customers in this classic, best selling video.

  • The Guest 2E

    The Guest 2E

    Treat your customer like a Guest in your home.
    That’s the message behind this hilarious new version of the classic bestseller.

  • The Really Angry Customer

    The Really Angry Customer

    Part of the Just A Call Away Series on telephone skills.
    What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.

  • The Right Words at the Right Time - Customer Service Recovery for Government

    The Right Words at the Right Time - Customer Service Recovery for Government

    For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • The Right Words at the Right Time: Customer Service Recovery for Retail

    The Right Words at the Right Time: Customer Service Recovery for Retail

    Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

  • When the Phone Rings

    When the Phone Rings

    Telephone Skills for Better Service
    Those who answer the phones are speaking for everyone in the company. Make sure they have training.

  • Winning Customer Loyalty Video Training Library

    Winning Customer Loyalty Video Training Library

    Paul Timm

    The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2).  Learn how to avoid angry customers and build lifetime relationships.  Make your customers your best salespeople.

  • Winning Customer Loyalty... Eliminate Customer Turnoffs

    Winning Customer Loyalty... Eliminate Customer Turnoffs

    Paul Timm

    Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.

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