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Uses

Entry Level Customer Service Videos and DVDs

Total number of products found: 39 (Page 1 of 2)

  • 50 Ways To Keep Your Customers

    50 Ways To Keep Your Customers

    Paul Timm

    50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.

  • Customer Service To The Rescue!

    Customer Service To The Rescue!

    Federico Muchnik, writer/director

    When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.

  • Customer Service Training Video Starter Library

    Customer Service Training Video Starter Library

    Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.

  • ART of Customer Service

    ART of Customer Service

    This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction.

  • Telephone Skills at Work

    Telephone Skills at Work

    Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.

  • Beyond Customer Service - Gracious Hospitality the Biltmore Way

    Beyond Customer Service - Gracious Hospitality the Biltmore Way

    Your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.

  • Creating Positive Impressions

    Creating Positive Impressions

    The Creating Positive Impressions training program looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.

  • Customer Service Collection

    Customer Service Collection

    Teach your staff how to impress customers with memorable service!
    Whether it's over the phone or in person, employees will learn how to be attentive, listen to customers, and handle tough situations.

  • Customer Service Counts

    Customer Service Counts

    This program uses humor to show employees that being good at customer service and taking pride in their work is not only a job requirement, but can be personally satisfying as well.

  • Customer Service Essentials

    Customer Service Essentials

    Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. 

  • Customer Service Gone Viral

    Customer Service Gone Viral

    Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.

  • Employee’s Guide to Customer Loyalty

    Employee’s Guide to Customer Loyalty

    Combines 4 popular customer service programs to develop employee skills and awareness in the area of building customer loyalty.

  • In An Instant Business Training Library

    In An Instant Business Training Library

    The In An Instant® Business Training Library contains six individual courses that  each come with a DVD, book, and reproducible post-tests.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!

  • Customer Service Zone

    Customer Service Zone

    Enjoyable and easy-to-use, Customer Service Zone uses a "Twilight Zone" theme to provide you with an essential resource for all organizations serving customers.

  • Customer Service: Make It Easy!

    Customer Service: Make It Easy!

    This program reinforces 4 essential customer service concepts:  Acknowledge, Observe, Listen, and Act. Learn how to make it easy for your customers! 

  • Dealing with the Irate Customer

    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

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