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Uses

Entry Level Customer Service Videos and DVDs

Total number of products found: 32 (Page 1 of 2)

  • 50 Ways To Keep Your Customers

    50 Ways To Keep Your Customers

    Paul Timm

    50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.

  • Beyond Customer Service - Gracious Hospitality the Biltmore Way

    Beyond Customer Service - Gracious Hospitality the Biltmore Way

    Your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.

  • Creating Positive Impressions

    Creating Positive Impressions

    The Creating Positive Impressions training program looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.

  • Customer Service Counts

    Customer Service Counts

    Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

  • Customer Service Gone Viral

    Customer Service Gone Viral

    It used to be when someone received bad service, they would tell a few friends... now, they tell the world.

  • Customer Service To The Rescue!

    Customer Service To The Rescue!

    Federico Muchnik, writer/director

    When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.

  • Customer Service Training Video Starter Library

    Customer Service Training Video Starter Library

    Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.

  • Customer Service Zone

    Customer Service Zone

    Enjoyable and easy-to-use, Customer Service Zone uses a "Twilight Zone" theme to provide you with an essential resource for all organizations serving customers.

  • Dealing with the Irate Customer

    Dealing with the Irate Customer

    Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.

  • El Poder de la Atencion al Cliente (Power of Customer Service)

    El Poder de la Atencion al Cliente (Power of Customer Service)

    Paul Timm

    The Power Of Customer Service NOW IN SPANISH

  • Giving Hygiene Feedback

    Giving Hygiene Feedback

    Everyone tries to work out the best approach to give Sanjay feedback, with some being more effective than others. It’s wrong to be nasty, make jokes or leave unsubtle gifts for feedback.

  • Glad I Could Help

    Glad I Could Help

    Real Customer Service Situations for Discussion
    There’s no tougher business situation than dealing with an angry customer. Now, you can equip employees to handle those calls and confrontations without getting rattled.

  • Happiness Matters

    Happiness Matters

    Stanford Executive Briefings
    Tony Hsieh CEO, Zappos

  • In An Instant Business Training Library

    In An Instant Business Training Library

    The In An Instant® Business Training Library contains six individual courses that  each come with a DVD, book, and reproducible post-tests.

  • Retail Learning Library

    Retail Learning Library

    The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.

  • Service Impact Series

    Service Impact Series

    Make a Positive Impact on Your Service Today!
    Service Impact! is highly versatile, designed to be used for meeting openers, training, and more!

  • Telephone Skills at Work

    Telephone Skills at Work

    Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

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