Etiquette Videos and DVDs
Total number of products found: 3 (Page 1 of 1)
When Email Just Isn't Enough
In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
Knowing the right things to do and say at work and in work-relad social settings can make a tremendous difference in helping you and your company reach its goals.
Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.