Uses

Healthcare Customer Service Videos and DVDs

Total number of products found: 21 (Page 1 of 2)

Beyond Words for Healthcare Featured

A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
How to Connect in Healthcare in 90 Seconds or Less Featured
Nicholas Boothman
Learn how to naturally make a genuine connection with patients, family members, and co-workers from expert Nicholas Boothman.
The Right Words at the Right Time - Customer Service Recovery for Healthcare Featured

Dealing with frustrated family members or patients who may be in pain can test the service skills of even the most experienced healthcare employees.
An Inside Job: Meeting Internal Customer Needs

To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
Call of the Mummy

The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
Clown

Healthcare Version
Follow the lives of three "Clown-Americans" and their families as they make some poignant observations about life on the other side of stereotypes.
Cultural Competency: Just Good Healthcare

What is Cultural Competency? In simple terms, it-s medicine at its best: non-judgmental, patient-centered care.
Customer Service: Natural As Child’s Play

We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
Fish!
Fish Philosophy Training
Can you learn customer service from a fish market where the employees entertain customers and toss fish around? The answer is "Yes!" This is the all time best-selling customer service and motivational program. It's funny and has a great message.
General Hospitable

Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."
Healthcare Toolkit

Volumes 1 and 2
The Healthcare Toolkit training videos provide a flexible set of materials to build awareness and professionalism in responding to patients and co-workers.
Integrity Every Day

Real Choices. Right Decisions.
Promoting Ethical Conduct, quality, and excellence - Specifically for Healthcare Professionals
It’s a Dog’s World

New Release! 2nd Edition!
This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
It’s a Way Not a Day

Bringing Your Values to Life
New from the people who brought you Fish! Effective organizations don’t just put their values into a document. They put their values into action.
Little Big Things: Service
Tom Peters
The Little BIG Things with Tom Peters
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
Patient Diversity: Beyond the Vital Signs

You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.
Service Heroes: Customer Service Turnaround

Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Sexual Harassment in Healthcare: New Perspectives

Sexual harassment situations cost companies thousands of dollars every year. Show employees what sexual harassment is, how to respect everyone's perspective and avoid unintentional sexual harassment.
Six Steps to Greatness: Customer Service Agenda

Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!
Taking Charge of Change - Healthcare Version

This video offers an important look into how to redefine our organizations and ourselves to accommodate current health care industry trends.