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Uses

Healthcare Customer Service Videos and DVDs

Total number of products found: 20 (Page 1 of 1)

  • An ADA Customer Service Course for Employees from McGuire Associates

    An ADA Customer Service Course for Employees from McGuire Associates

    McGuire Associates, Kevin McGuire, and AbleRoad

    The goal of this ADA training program is simple: it will help every employee deliver the best customer service to people with disabilities.

  • An Inside Job:  Meeting Internal Customer Needs

    An Inside Job: Meeting Internal Customer Needs

    To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

  • Call of the Mummy

    Call of the Mummy

    The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.

  • Cultural Competency: Just Good Healthcare

    Cultural Competency: Just Good Healthcare

    What is Cultural Competency? In simple terms, it-s medicine at its best: non-judgmental, patient-centered care.

  • Customer Service: Natural As Child’s Play

    Customer Service: Natural As Child’s Play

    We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.

  • Fish!

    Fish!

    Fish Philosophy Training

    Can you learn customer service from a fish market where the employees entertain customers and toss fish around? The answer is "Yes!" This is the all time best-selling customer service and motivational program. It's funny and has a great message.

  • General Hospitable

    General Hospitable

    Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."

  • Healthcare Toolkit

    Healthcare Toolkit

    Volumes 1 and 2
    The Healthcare Toolkit training videos provide a flexible set of materials to build awareness and professionalism in responding to patients and co-workers.

  • Integrity Every Day

    Integrity Every Day

    Real Choices. Right Decisions.
    Promoting Ethical Conduct, quality, and excellence - Specifically for Healthcare Professionals

  • It’s a Dog’s World

    It’s a Dog’s World

    New Release! 2nd Edition!
    This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.

  • It’s a Way Not a Day

    It’s a Way Not a Day

    Bringing Your Values to Life
    New from the people who brought you Fish! Effective organizations don’t just put their values into a document. They put their values into action.

  • Little Big Things: Service

    Little Big Things: Service

    Tom Peters

    The Little BIG Things with Tom Peters
    Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.

  • Patient Diversity:  Beyond the Vital Signs

    Patient Diversity: Beyond the Vital Signs

    You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.

  • Service Heroes: Customer Service Turnaround

    Service Heroes: Customer Service Turnaround

    Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

  • Six Steps to Greatness: Customer Service Agenda

    Six Steps to Greatness: Customer Service Agenda

    Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!

  • Taking Charge of Change - Healthcare Version

    Taking Charge of Change - Healthcare Version

    This video offers an important look into how to redefine our organizations and ourselves to accommodate current health care industry trends.

  • What’s Spirituality Got to Do With It?

    What’s Spirituality Got to Do With It?

    Integrating Science and Spirituality
    A unique, first of its kind, film designed for the medical community. What's Spirituality Got to Do With It? empowers health care providers to address patient's health-related spiritual issues.

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