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Uses

Internal Customer Service Videos and DVDs

Total number of products found: 17 (Page 1 of 1)

  • An Inside Job:  Meeting Internal Customer Needs

    An Inside Job: Meeting Internal Customer Needs

    To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

  • But I Don't Have Customers

    But I Don't Have Customers

    But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.

  • Customer Service: The Telephone Connection

    Customer Service: The Telephone Connection

    Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.

  • FISH! for Leaders - Choose Your Attitude

    FISH! for Leaders - Choose Your Attitude

    Fish Philosophy Training

    New Release!
    Choose Your Attitude from the Fish for Leaders training program shows you how to show up for your team in a way that picks them up.

  • Gateways to Inclusion - Turning Tense Moments into Productive Conversations

    Gateways to Inclusion - Turning Tense Moments into Productive Conversations

    Sondra Thiederman, Ph.D.

    Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a new diversity and inclusion training video featuring Sondra Thiederman.

  • Getting the Best from Others

    Getting the Best from Others

    Stanford Executive Briefings
    Doug Harris Managing Director and Leader, The Kaleidoscope Group

  • Inside Information

    Inside Information

    A silo-buster's guide to internal customer service
    Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect.

  • Invisible Rules – Revised Edition

    Invisible Rules – Revised Edition

    Pat Heim

    Men, Women and Teams
    What seems natural to one gender can seem mysterious and baffling to the other. Dr. Heim provides the basis for better understanding, communication and teamwork.

  • Little Big Things: Service

    Little Big Things: Service

    Tom Peters

    The Little BIG Things with Tom Peters
    Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.

  • Little Big Things: Strategy

    Little Big Things: Strategy

    Tom Peters

    The Little BIG Things with Tom Peters
    You will soon be thinking about your brand, how and why your teams are formed, where to find your future markets, and even about the location of your desk!

  • Power Dead-Even Rule - Revised Edition

    Power Dead-Even Rule - Revised Edition

    Pat Heim

    and Other Gender Differences In The Workplace
    In her thoughtful and lively presentation, Dr. Heim will explain some of the different rules of the male and female cultures and help viewers to improve workplace communication between men and

  • Social Investment

    Social Investment

    Shawn Achor

    Part of The Happiness Advantage training program.
    Social Investment will teach you how to use your social support to get you through stressful situations.

  • Spread Good Vibes

    Spread Good Vibes

    Life is good

    At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.

  • The Excellence Files - Southwest Airlines

    The Excellence Files - Southwest Airlines

    Herb Kelleher

    Company Culture: Out of the Ordinary
    Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!

  • The Goal - Dramatic Version

    The Goal - Dramatic Version

    The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.

  • Transforming the Government Way at The Defense Personnel Support Center

    Transforming the Government Way at The Defense Personnel Support Center

    In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.

  • We’re On The Same Team, Remember?

    We’re On The Same Team, Remember?

    This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.

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