Uses

Internal Customer Service Videos and DVDs

Total number of products found: 18 (Page 1 of 1)

An Inside Job: Meeting Internal Customer Needs

To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
But I Don’t Have Customers

But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization.
De-Cluttering the Office

The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure.
Diversity Challenges

What Would You Do?
It is one thing to ‘understand’ what diversity is, but it’s quite another to ‘live it’ by hiring, supervising and managing the human complexities of a diverse workforce.
FISH! for Leaders - Choose Your Attitude
Fish Philosophy Training
New Release!
Choose Your Attitude from the Fish for Leaders training program shows you how to show up for your team in a way that picks them up.
Gateways to Inclusion - Turning Tense Moments into Productive Conversations
Sondra Thiederman, Ph.D.
Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a new diversity and inclusion training video featuring Sondra Thiederman.
Inside Information

A silo-buster's guide to internal customer service
Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect.
Invisible Rules – Revised Edition
Pat Heim
Men, Women and Teams
What seems natural to one gender can seem mysterious and baffling to the other. Dr. Heim provides the basis for better understanding, communication and teamwork.
Little Big Things: Service
Tom Peters
The Little BIG Things with Tom Peters
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
Little Big Things: Strategy
Tom Peters
The Little BIG Things with Tom Peters
You will soon be thinking about your brand, how and why your teams are formed, where to find your future markets, and even about the location of your desk!
Power Dead-Even Rule - Revised Edition
Pat Heim
and Other Gender Differences In The Workplace
In her thoughtful and lively presentation, Dr. Heim will explain some of the different rules of the male and female cultures and help viewers to improve workplace communication between men and
Social Investment
Shawn Achor
Part of The Happiness Advantage training program.
Social Investment will teach you how to use your social support to get you through stressful situations.
Spread Good Vibes
Life is good
At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.
The Excellence Files - Southwest Airlines
Herb Kelleher
Company Culture: Out of the Ordinary
Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!
The Goal - Dramatic Version

The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.
The Right Words at the Right Time - Customer Service Recovery for Government

For front-line employees, having the exact words handy in a tense situation can make all the difference. When it comes to customer service recovery in the Public Sector, "It is WHAT you say, as well as HOW you say it."
Transforming the Government Way at The Defense Personnel Support Center

In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.
We’re On The Same Team, Remember?

This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.