Uses

Quality Videos and DVDs

Total number of products found: 16 (Page 1 of 1)

In Search of Quality Series
Robert H. Waterman, Jr.
The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality through people, and quality through systems.
In Search of Quality Volume 1: Quality Through People
Robert H. Waterman, Jr.
Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.
In Search of Quality Volume 2: Quality Through Systems
Robert H. Waterman, Jr.
Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality processes in action.
Leading the Nation Volume 1: Team-Based Quality
Dick Ruhe
Leading the Nation celebrates successful management in the public sector. In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization. Watch as team building, empowerment, and communication led to positive change.
Leading The Nation Volume 2: Customer-Driven Quality
Dick Ruhe
In Customer-Driven Quality, you'll see how the Fresno office of the IRS shifted its focus to internal and external customer service in order to improve quality.
No Complaints? Complaints and Quality Management

Quality Through Customer Service
No Complaints Complaints and Quality Management will demonstrate the value of addressing the causes of customer complaints to improve the quality process.
No Complaints? Complaints and the Customer

Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. No Complaints will ensure people learn how to handle complaints and help prevent them from recurring in the future.
OXO Good Grips: Think Differently
Tom Peters
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry in this Tom Peter's case study from his latest book.
Passion for Excellence - Short Cut
Tom Peters
This is the edited version of Tom Peters "Passion for Excellence" for your shorter meetings.
Prescription For Change: Total Quality in Healthcare
Dick Ruhe
Today, health care professionals are facing the unique challenge of maintaining or increasing the quality of care while reducing costs. Prescription for Change explores the quality systems and training that are key to meeting this goal.
Shape of the Winner with Tom Peters
Tom Peters
Tom Peters show you that today's successful winners are focused on daily improvement, customer service, constant innovation, and using technology to stay in contact with everyone from suppliers, distributors, customers, to finding new clients.
The Goal - Dramatic Version

The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.
Time: The Next Dimension of Quality

Time: The Next Dimension of Quality is for everyone in all organizations large and small who want to serve the customer better, be more competitive, and make breakthrough improvements in "Quality" performance.
What America Does Right Series
Robert H. Waterman, Jr.
What America Does Right features Robert Waterman, best known for his work with Tom Peters as the co-author of In Search of Excellence.
Who Are They Anyway?
BJ Gallagher
A tale of achieving success at work through personal accountability.
World Class Quality: The Customer Will Decide
Tom Peters
Tom Peters explains the importance of Quality and showcases companies where quality is an obsession, customers define the product, and skilled workers create high value.