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Uses

Retail Training Videos and DVDs

Total number of products found: 74 (Page 4 of 4)

  • The Right Words at the Right Time - Customer Service Recovery for Business

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    The Right Words at the Right Time - Customer Service Recovery for Leisure & Hospitality

    From complaints about parking fees to sending food back, this training program is designed to provide hospitality employees with a step-by-step process of turning frustrations and complaints into understanding and solutions. 

  • The Right Words at the Right Time: Customer Service Recovery for Retail

    The Right Words at the Right Time: Customer Service Recovery for Retail

    Having the exact words handy in a tense situation can make all the difference. Often, it is WHAT you say, as well as HOW you say it. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions.

  • The S.A.L.E. Series

    The S.A.L.E. Series

    Sell smarter, not harder with this three module series featuring the easy-to-learn S.A.L.E. process.

  • The S.T.O.P. Shop

    The S.T.O.P. Shop

    Shrinkage Training and Orientation Program
    Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

  • The Secret: Customer Service Uncovered

    The Secret: Customer Service Uncovered

    Break down the barriers to excellent customer service.
    With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems.

  • WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    WAYMISH - Why Are You Making It So Hard…for me to give you my money?

    Why Are You Making It So Hard…for me to give you my money?
    Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

  • Welcome to the Team

    Welcome to the Team

    This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.

  • What Do You Say?

    What Do You Say?

    What Do You Say? Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.

  • Who Cares?

    Who Cares?

    "Customer service just isn’t what it used to be.”
    That statement can’t be supported with statistics but not many people would argue it. Organizations offering EXCELLENT customer service now have a greater competitive advantage!

  • Who Put a Lizard in my Lasagna? with Sam Glenn

    Who Put a Lizard in my Lasagna? with Sam Glenn

    Sam Glenn

    Part of the Sam Glenn Series
    Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.

  • Win the S.A.L.E. for Sales Professionals

    Win the S.A.L.E. for Sales Professionals

    A part of The SALE Series, Win the SALE for Sales Professionals provides a comprehensive introduction to the basic sales process and is specifically designed for people who are new to sales or have limited sales experience.

  • You’ve Gotta Be Kidding Me

    You’ve Gotta Be Kidding Me

    James Burke

    The You've Gotta Be Kidding Me training program features the nine time-tested rules of great customer service. Follow them and you, and your business, will succeed. Ignore them at your peril.

  • Zero Tolerance

    Zero Tolerance

    Harassment and Discrimination in Retail
    This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.

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