Uses

Social Media Videos and DVDs

Total number of products found: 10 (Page 1 of 1)

Customer Service Gone Viral Featured

Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
Your Words Matter Featured

Social Media. Text Messages. Emails. It’s never been easier to communicate. And it’s never been more potentially hazardous. Through dramatic vignettes, explore some of the things that can go wrong and learn practical ideas for avoiding these pitfalls.
Creating Infectious Action

Stanford Executive Briefings
Jennifer Aaker Professor of Marketing, Stanford Graduate School of Business explains brand development and the nuts and bolts of using social media for viral marketing.
Creating Winning Social Media Strategies

Stanford Executive Briefings
Charlene Li Founder, Altimeter Group shows us how companies can use social media tools to develop more intimate and beneficial relationships with customers.
Digital Communication Skills: Do's and Don'ts

From texting to email to video calls, digital technology has transformed how we communicate with each other.
Facing Social Media

Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use.
Handling the New Wave

An amusing program about managing the expectations and behaviors of the newest recruits.
Online Customer Service

Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. Learn the best ways to assist customers who sign in rather than stroll in.
Social Media at Work

Technology cannot be avoided—few of us could get our jobs done without it. But it needs to be used wisely and appropriately.
Social Media: Reduce the Risk

Sixty-nine percent of American companies do not have a formal policy regarding employee use of social networking sites, despite the devastating risks posed by employees’ online activity.