Uses

Telephone Customer Service Videos and DVDs

Total number of products found: 22 (Page 1 of 2)

Are You With Me? Featured

Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.
On The Receiving End (Call Center Training) Featured

This video teaches how to create a great customer experience in a call center.
Telephone Training DVD Set Featured

Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place.
Attitude Is Everything

Part of the Just A Call Away Series on telephone skills.
Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!
Call of the Mummy

The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
Call to Order

Converting Telephone Inquiries Into Sales
Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.
Customer Service Essentials

Whether it happens in person, by telephone, or online, good customer service is vital in building a company’s reputation and it can decide, ultimately, whether or not that company will survive.
Customer Service Gone Viral

It used to be when someone received bad service, they would tell a few friends... now, they tell the world.
Customer Service: The Telephone Connection

Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.
Customers With A Difference

Part of the Just A Call Away Series on telephone skills.
How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.
Invisible Man Meets The Mummy

This entertaining video presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there’s no place to hide from them.
INVISIBLE Meeting

How productive was your last conference call?
As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Many people have not learned the skills needed to make this type of meeting effective.
It’s Your Call

Part of the Just A Call Away Series on telephone skills.
Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.
It’s Your Call - Customer CARE on the Phone

Remarkable Customer C.A.R.E. On The Phone
Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.
Just A Call Away Series

Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.
Outbound Call

Part of the Just A Call Away Series on telephone skills.
In an outbound call, you have only a few seconds to make a good first impression. Learn the secrets to making those first few seconds count and how to follow up for greater results.
Service Impact Series

Make a Positive Impact on Your Service Today!
Service Impact! is highly versatile, designed to be used for meeting openers, training, and more!
Telephone Behavior: The Rules of Effective Communication
John Cleese
Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.
The Really Angry Customer

Part of the Just A Call Away Series on telephone skills.
What do you do when a customer reaches the end of their rope and takes their frustrations out on you? Learn how to defuse anger and bring the situation to a satisfactory conclusion.
The Right Words at the Right Time - Customer Service Recovery for Business

This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.