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Uses

Telephone Customer Service Videos and DVDs

Total number of products found: 24 (Page 2 of 2)

  • The Right Words at the Right Time - Customer Service Recovery for Business

    The Right Words at the Right Time - Customer Service Recovery for Business

    This valuable customer service training program equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

  • Use the Telephone the Right Way

    Use the Telephone the Right Way

    Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

  • When the Phone Rings

    When the Phone Rings

    Telephone Skills for Better Service
    Those who answer the phones are speaking for everyone in the company. Make sure they have training.

  • Winning Telephone Tips

    Winning Telephone Tips

    The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.

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