Uses

Video Case Studies - Under $200 Videos and DVDs

Total number of products found: 19 (Page 1 of 1)

Business Chronicle Series

Learn from some of America's leading companies. Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.
Ellie Mae: Re-imagine Technology & the Customer
Tom Peters
The Ellie Mae story is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact.
File 101: Building Teams for Success

Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.
File 102: Creating World Class Customer Service

What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?
File 103: Developing 21st Century Leaders
Herb Kelleher
File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.
In Search of Quality Volume 1: Quality Through People
Robert H. Waterman, Jr.
Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.
In Search of Quality Volume 2: Quality Through Systems
Robert H. Waterman, Jr.
Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality processes in action.
Jordan’s Furniture: Re-imagine The Customer Experience
Tom Peters
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
L.L. Bean, A Commitment to Customer Service

This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy. Today, L.L. Bean's name is synonymous with customer service. You will see how they make the customer king.
Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects
Tom Peters
Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.
OXO Good Grips: Think Differently
Tom Peters
See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry in this Tom Peter's case study from his latest book.
Spread Good Vibes
Life is good
At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.
The Container Store: Re-imagine Customer Service and Talent
Tom Peters
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
The New Partnership
Tom Melohn
As featured in Tom Peters' "In Search of Excellence", this video features Tom Melohn and North American Tool and Die, Inc. as they discuss empowerment, recognition and service.
The Opportunity Imperative
Sam Tyler
Featuring material from PBS, Sam Tyler's production shows you how to think like an entrepreneur.
Thriving On Chaos
Tom Peters
Tom Peters presents millennial change in the global business world with this three part case study format video series.
TNT: Dealing With Change
Tom Peters
Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study of TNT, Tom Peters shows you how.
Transforming the Government Way at The Defense Personnel Support Center

In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.
What America Does Right Vol. 2 - Organization is Strategic
Robert H. Waterman, Jr.
"Organization is Strategic" is Part 2 in this series by Robert Waterman, Jr. and takes a new approach to organizatinal arrangements. Go on location and see how Merck and AES thrive through innovation and empowerment.