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Video Case Studies - Under $200 Videos and DVDs

Total number of products found: 19 (Page 1 of 1)

  • Business Chronicle Series

    Business Chronicle Series

    Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.

  • Ellie Mae: Re-imagine Technology & the Customer

    Ellie Mae: Re-imagine Technology & the Customer

    Tom Peters

    The Ellie Mae story is a revolutionary example of how a company can respond to new challenges. It shows that change can work – and that it can have a lasting, positive impact.

  • File 101: Building Teams for Success

    File 101: Building Teams for Success

    Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.

  • File 102: Creating World Class Customer Service

    File 102: Creating World Class Customer Service

    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?

  • File 103: Developing 21st Century Leaders

    File 103: Developing 21st Century Leaders

    Herb Kelleher

    File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.

  • In Search of Quality Volume 1: Quality Through People

    In Search of Quality Volume 1: Quality Through People

    Robert H. Waterman, Jr.

    Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.

  • In Search of Quality Volume 2: Quality Through Systems

    In Search of Quality Volume 2: Quality Through Systems

    Robert H. Waterman, Jr.

    Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality processes in action.

  • Jordan’s Furniture: Re-imagine The Customer Experience

    Jordan’s Furniture: Re-imagine The Customer Experience

    Tom Peters

    Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.

  • L.L. Bean, A Commitment to Customer Service

    L.L. Bean, A Commitment to Customer Service

    This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy.  Today, L.L. Bean's name is synonymous with customer service.  You will see how they make the customer king.

  • Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Memorial Hospital and HealthWorks Kids Museum: Turning Work Assignments into WOW Projects

    Tom Peters

    Develop your projects by learning how to really innovate through the WOW project style with Tom Peters' case study of Healthworks from his latest book.

  • OXO Good Grips: Think Differently

    OXO Good Grips: Think Differently

    Tom Peters

    See how OXO has used supply chains and built relationships with other companies to innovate themselves to the top of their industry in this Tom Peter's case study from his latest book.

  • Spread Good Vibes

    Spread Good Vibes

    Life is good

    At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.

  • The Container Store: Re-imagine Customer Service and Talent

    The Container Store: Re-imagine Customer Service and Talent

    Tom Peters

    Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.

  • The New Partnership

    The New Partnership

    Tom Melohn

    As featured in Tom Peters' "In Search of Excellence", this video features Tom Melohn and North American Tool and Die, Inc. as they discuss empowerment, recognition and service.

  • The Opportunity Imperative

    The Opportunity Imperative

    Sam Tyler

    Featuring material from PBS, Sam Tyler's production shows you how to think like an entrepreneur.

  • Thriving On Chaos

    Thriving On Chaos

    Tom Peters

    Tom Peters presents millennial change in the global business world with this three part case study format video series.

  • TNT: Dealing With Change

    TNT: Dealing With Change

    Tom Peters

    Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study of TNT, Tom Peters shows you how.

  • Transforming the Government Way at The Defense Personnel Support Center

    Transforming the Government Way at The Defense Personnel Support Center

    In this program, you'll see how DPSC's employees led the revolution to modernize its antiquated procurement practices by imitating, and, then in some cases, surpassing, the standards of customer service and just-in-time inventory management developed by the private sector. Another innovation for DPSC was to alter its view of its internal customers.

  • What America Does Right Vol. 2 - Organization is Strategic

    What America Does Right Vol. 2 - Organization is Strategic

    Robert H. Waterman, Jr.

    "Organization is Strategic" is Part 2 in this series by Robert Waterman, Jr. and takes a new approach to organizatinal arrangements.  Go on location and see how Merck and AES thrive through innovation and empowerment. 

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