What's New

Total number of products found: 42 (Page 1 of 3)

A Complaint is a Gift
Janelle M. Barlow
Using Customer Feedback as a Strategic Tool
True customer service isn’t catchy slogans or empty promises. A Complaint is a Gift shows your team that complaints are an opportunity for everyone to learn & build customer relationships.
A Kick in the Attitude with Sam Glenn
Sam Glenn
Part of the Sam Glenn Series
Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Barkles Business Series
THE BARKLES
The Barkles are fun canine companions who star in this hilarious meeting opener series. You'll love the fun and humor as they motivate your team to higher levels of success.
Beyond Customer Service - Gracious Hospitality the Biltmore Way

Your insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service.
Celebrate! Change Your Lens, Change Your Life
Dewitt Jones
Dewitt Jones' Celebrate! Change Your Lens, Change Your Life reminds is that we have power - the power to choose how we see the world around us, and the power to choose how we see want to live in it.
Chilean Mine Rescue: The Unstoppable Team

Chilean Mine Rescue The Unstoppable Team is a new training video that holds many lessons for teams everywhere.
Communication Lab 2.0

When Email Just Isn't Enough
In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
Customer Service Gone Viral

It used to be when someone received bad service, they would tell a few friends... now, they tell the world.
Cutting Edge Communication

Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Dealing With Third Parties

Help sharpen the "eyes and ears" that know, detect, and report the red flags - give your employees a basic guide to recognizing third-party corruption.
Dynamics of Sexual Harassment: Definitions, Examples, Resolution & Prevention

The Dynamics of Sexual Harassment training program will provide supervisory personnel and the general workforce state-of-the-art harassment prevention training and support the employer in complying with State and Federal laws.
Embracing Change
Laura Goodrich
Fast-paced and funny, this four minute training DVD is applicable for all levels of an organization, and will effectively set the stage for meaningful dialog.
Emotional Intelligence Series
Dan Goleman
The series contains 3 training videos on EI featuring Dan Goleman.
Employee Awareness Series

Imagine a workplace productive, sustainable, safe. Imagine coworkers creating, cooperating, efficient. All this in just minutes.
Fish! Video Combos and Value Packs
Fish Philosophy Training
Catch the Energy. Release the Potential.
The Fish! Training Video is the absolute #1 best selling customer service training program in history. If you’ve been thinking about putting the Fish! Philosophy into action, this is the place to be!
Gateways to Inclusion - Turning Tense Moments into Productive Conversations
Sondra Thiederman, Ph.D.
Gateways to Inclusion: Turning Tense Moments into Productive Conversations is a new diversity and inclusion training video featuring Sondra Thiederman.
Government Employee Training Series

The programs in the Government Employee Training Series provide both a thorough orientation to government employment for new city, county, state and federal employees as well as insightful refresher training for experienced employees.
Having A PAWS-O-TIVE Attitude - Barkles Meeting Video
THE BARKLES
How often have we felt a little overwhelmed with work? How you choose to respond can make a big difference! Now Arf will show you that having a positive attitude matters and can change your mindset about work!
HazCom for Healthcare: A GHS Overview

This is an OSHA Compliance topic that requires training by December 1st, 2013 for employees working with chemicals.
Implementation Modules with Shawn Achor
Shawn Achor
Part of The Happiness Advantage
The Implementation Modules DVD from The Happiness Advantage training program will show you how to implement happiness, productivity, and resilience at work and home.