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6 Principles to Negotiate Anything
Ed Brodow takes the fear out of negotiating by teaching participants how to focus on the pressure that the person across the table is feeling.
“It takes courage to negotiate.” According to author and professional negotiator, Ed Brodow, “Most people would rather go to the dentist.” Starting from a place of fear and dread is a recipe for negotiation disaster, that’s why he has created 6 Principles to Negotiate Anything - a practical and ente... read more
Behavior-based Interviewing Author, Dr Paul Green and Producer/Director, Art Bauer, have re-teamed to produce a fresh and entertaining approach to behavior-based interviewing.
Behavior-based Interviewing Author, Dr Paul Green and Producer/Director, Art Bauer, have re-teamed to produce a fresh and entertaining approach to behavior-based interviewing. Based on the time-tested truth, “Past actions predict future performance,” this new training DVD combines the elements of me... read more
After the Hire: Retaining Good Employees
Hiring good employees isn’t enough in today’s tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job.
Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. Using a dramatic presentation, you will see how a well meaning and successful manager, Nancy loses one of her mos... read more
Art of Networking
Whether it’s leveraging your network, planting psychological "seeds", establishing new contacts, winning over your team or negotiating deals around the board table, The Art of Networking will provide a toolbox of innovative tools.
Ever wonder why some people seem to know everybody? How do they walk up to a group of strangers at a conference and fit right in? Why do decision makers always take their calls? The Art of Networking with Mark Jeffries will teach you how to tip the scales in your favor by using a set of innovative c... read more
Change and Innovation through Brainstorming
Unlocking the potential of your next meeting... Whether it is doing more with less, or finding the next great new product, this program will increase your team's ability to generate new ideas.
Unlocking the potential of your next meeting... A changing economy brings the challenge of innovation to the doorstep of every business. As work teams gather to come up with ways to "do more with less", this new video brings a sense of optimism and energy that will kick off your search for solutions... read more
The Difficult Guest
Learn how to deal with difficult and angry customers in this classic, best selling video.
Satisfy difficult customers by treating them as guests. In this humorous sequel to the best-selling video The Guest, host Ken Sperling encounters a variety of unforgettable characters and their customer service problems. Learn how to identify Distracted Guests who bring their problems with them; Dis... read more
The Front of The Class
The Front of the Class is a leadership and management training video that takes us back to school for a refresher course on being in charge. Learn the Four F's of a successful leader: Be First, Fair, Firm, and Flexible.
Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor. It takes leadership. The backbone of this program is a simple question every supervisor must con... read more
Give 'Em The Pickle
Highly entertaining and motivational, the Give'em the PICKLE! training video will inspire everyone to do the most important thing they can do in business...take care of the customer!
The Give'Em The Pickle training video is one of the top customer service programs of all time. Hosted by Bob Farrell, Give em The Pickle combines motivation and customer service. You'll learn about pickles - pickles are those special or extra things you do to make people happy. It’s walking the cust... read more
Give'Em the Pickle Training Video Bundle
Bob Farrell's PICKLE Training Programs All-In-One! These three videos are the perfect way to integrate the Pickle Principles into your organization. Soon, your whole team will be laughing their way to better service!
Bob Farrell's PICKLE Training Programs If you thought that Give ’em the Pickle! was great on its own, just wait until you experience it bundled together with our two other pickle videos: What’s Your Pickle? and Leadership Pickles! Together, these three videos are the perfect way to integrate the Pic... read more
Good People, Bad Choices - Ethics in the Workplace
A Guide to Ethical Decision Making . Almost every day, we hear of an organization being accused of ethical misconduct. Yet, in most cases, we are not talking about bad people. It’s usually good people that make bad choices.
A Guide to Ethical Decision Making Almost every day, we hear of an organization being accused of ethical misconduct. Nearly all of these organizations had a code of ethics, detailed policies and specific procedures. But it's not the organization that behaved unethically; it was the individuals for o... read more
The Guest 2E
Treat your customer like a Guest in your home. That’s the message behind this hilarious new version of the classic bestseller.
Treat your customer like a Guest in your home. That’s the message behind this hilarious new version of the classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no di... read more
How to Connect in Business in 90 seconds or less
Nicholas Boothman teaches you great techniques for connecting with customers quickly and easily.
"How to Connect in Business...in 90 Seconds or Less" is a fun and motivational training video that will teach your employees how to naturally make a genuine connection with everyone they meet. In business as well as life, the failure to build trust and rapport can be insurmountable, while the reward... read more