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Results: 1 - 12 of 32

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30 Ways to Make More Time
Managing Your Time Effectively Most people may think they are efficient. But unless they know how to manage their time, it’s unlikely they will ever be fully effective.
Managing Your Time Effectively Most people may think they are efficient. But unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on-effect on their colleagues or team they work with.Show participants when and where ti... read more
DVD style course with completion certificate only
The Art of Selling
The best thing about dealing with a good salesperson is you don’t feel like you’re being sold to. As far as you’re concerned you’re just receiving good service. Ensure staff learn the key skills, techniques and behaviors of selling.
The best thing about dealing with a good salesperson is you don’t feel like you’re being sold to. As far as you’re concerned you’re just receiving good service. Ensure staff learn the key skills, techniques and behaviors of selling. The Art of Selling is designed to equip your staff with all the ski... read more
DVD style course with completion certificate only
Can You Spare a Moment?
This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers.
This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers. Enable managers to understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively. Show managers and team leaders that even the most de... read more
DVD style course with completion certificate only
Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection delivers fu... read more
Demanding Customers
This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.
This entertaining and amusing program demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash.This easy-to-follow prog... read more
DVD style course with completion certificate only
The Dreaded Appraisal: Both Sides of an Appraisal Interview
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.
"The Dreaded Appraisal", one of the world’s best-selling learning resources, reveals the techniques required for effective appraisal interviewing. The program is highly watchable and illustrates some typical problems managers and team leaders are likely to face in their interviews. Then it demonstra... read more
DVD style course with completion certificate only
From No to Yes
The Constructive Route to Agreement Give managers the skills of persuasion, vital in running meetings or trying to influence others in this negotation training video
The Constructive Route to Agreement Have you ever felt you were knocking your head against a brick wall? Well it may be that you unwittingly helped to build that wall. That’s the message of this award-winning video. Knowing that you are right is not good enough. And aggressively trying to force your... read more
DVD style course with completion certificate only
Going To A Meeting
Bored? Always arguing? Confused? How are YOU contributing to company meetings? Despite all the advances in communication technology, there is still no substitute for a group of people getting together. We need meetings.
Constructive and Effective ParticipationBored? Always arguing? Confused? How are YOU contributing to company meetings?Despite all the advances in communication technology, there is still no substitute for a group of people getting together. We need meetings. When they work properly, they make our or... read more
DVD style course with completion certificate only
The Helping Hand - Coaching Skills for Managers
To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance with John Cleese.
The Helping Hand looks at the manager’s direct role in coaching staff. Understanding the importance of coaching and then learning to coach is not easy.Many managers take the route of saying ’I’ll do it myself, it will only take five minutes’ - which leaves the manager overburdened and team members u... read more
DVD style course with completion certificate only
How Not to Exhibit Yourself
Staffing an Exhibition Stand Teach booth staff how to present themselves and their organization in a professional and organized manner.
Staffing an Exhibition Stand Teach booth staff how to present themselves and their organization in a professional and organized manner. Even booths that are designed to the finest detail will not produce the results if staff do not know what they are doing. How Not to Exhibit Yourself is a 1974 prod... read more
DVD style course with completion certificate only
How To Lose Customers Without Really Trying
Learn how to retain customers and keep them coming back in this humorous presentation from the producers of the John Cleese training videos.
It’s easy to put customers off; just be aggressive or defensive. Thankfully, keeping customers satisfied is equally easy. Customers can be trying; and not all customers are pleasant. It’s easy to put customers off, but it is vital to treat them all as personal guests, making them welcome and indulgi... read more
DVD style course with completion certificate only
Id Like A Word With You
This humorous program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled.
This program shows managers and team leaders, who have responsibilities for staff, just how badly a discipline interview can be handled. By analysing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals. In each case the program s... read more
DVD style course with completion certificate only