617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Results: 1 - 12 of 42

Courses Per Page
Course View Style
30 Ways to Make More Time
Managing Your Time Effectively Most people may think they are efficient. But unless they know how to manage their time, it’s unlikely they will ever be fully effective.
Managing Your Time Effectively Most people may think they are efficient. But unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on-effect on their colleagues or team they work with.Show participants when and where ti... read more
DVD style course with completion certificate only
An Inside Job: Meeting Internal Customer Needs
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is call... read more
The Art of Selling
The best thing about dealing with a good salesperson is you don’t feel like you’re being sold to. As far as you’re concerned you’re just receiving good service. Ensure staff learn the key skills, techniques and behaviors of selling.
The best thing about dealing with a good salesperson is you don’t feel like you’re being sold to. As far as you’re concerned you’re just receiving good service. Ensure staff learn the key skills, techniques and behaviors of selling. The Art of Selling is designed to equip your staff with all the ski... read more
DVD style course with completion certificate only
Balance Sheet Barrier 2013
The Basics of Business Finance with John Cleese and Dawn French,  This program will enable managers to appreciate how key financial statements are calculated and how they are used.
The Basics of Business Finance with John Cleese and Dawn French The Balance Sheet Barrier 2013 business finance training video will enable managers to appreciate how key financial statements are calculated and how they are used. The light-hearted approach of this world-famous training program helps ... read more
Call to Order
Converting Telephone Inquiries Into Sales Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.
Converting Telephone Inquiries Into Sales If your organization instructs customers to "call our toll free hotline," "call direct" or simply "call us," then your inbound staff must know how to take full advantage of incoming calls. Using proper telephone behavior, upselling and there by increasing pr... read more
Can You Spare a Moment?
This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers.
This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers. Enable managers to understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively. Show managers and team leaders that even the most de... read more
DVD style course with completion certificate only
Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection delivers fu... read more
Demanding Customers
This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.
This entertaining and amusing program demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash.This easy-to-follow prog... read more
DVD style course with completion certificate only
The Dreaded Appraisal: Both Sides of an Appraisal Interview
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.
"The Dreaded Appraisal", one of the world’s best-selling learning resources, reveals the techniques required for effective appraisal interviewing. The program is highly watchable and illustrates some typical problems managers and team leaders are likely to face in their interviews. Then it demonstra... read more
DVD style course with completion certificate only
From No to Yes
The Constructive Route to Agreement Give managers the skills of persuasion, vital in running meetings or trying to influence others in this negotation training video
The Constructive Route to Agreement Have you ever felt you were knocking your head against a brick wall? Well it may be that you unwittingly helped to build that wall. That’s the message of this award-winning video. Knowing that you are right is not good enough. And aggressively trying to force your... read more
DVD style course with completion certificate only
Going To A Meeting
Bored? Always arguing? Confused? How are YOU contributing to company meetings? Despite all the advances in communication technology, there is still no substitute for a group of people getting together. We need meetings.
Constructive and Effective ParticipationBored? Always arguing? Confused? How are YOU contributing to company meetings?Despite all the advances in communication technology, there is still no substitute for a group of people getting together. We need meetings. When they work properly, they make our or... read more
DVD style course with completion certificate only
The Grapevine
Communicating in a World of Change Avoid creating the situation in which employees spread rumors to fill the gap left by a lack of formal communication.
Communicating in a World of Change Avoid creating the situation in which employees spread rumors to fill the gap left by a lack of formal communication. People do need to know what is going on, especially if there’s something afoot that could affect them personally. And once the rumour mill starts g... read more