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Results: 1 - 12 of 19

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Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Customer Service: Make It Easy!
This program reinforces 4 essential customer service concepts:  Acknowledge, Observe, Listen, and Act. Learn how to make it easy for your customers! 
Am I making it easier or harder for my customers?Many customers these days are not happy with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, cu... read more
Giving Leadership Away
This video focuses on the challenges of newly promoted leaders in delegation and team-building.
The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself. Unfortunately, many leaders get no formal training in running a team. Giving Leadership Away can help both new and exper... read more
DVD style course with completion certificate only
Hire for Attitude
With fewer people doing more work these days, organizations cannot afford costly hiring mistakes and the resulting turnover. Finding the right person with the right attitude and mind-set is a top priority.
Have you ever hired an employee who you thought was perfect for the job - only to find out later that the person was not a good fit for the position? Quite simply, an individual may have the skills to do a job but not the right attitude.With fewer people doing more work these days, organizations can... read more
DVD style course with completion certificate only
INVISIBLE Meeting
How productive was your last conference call? As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Many people have not learned the skills needed to make this type of meeting effective.
How productive was your last conference call?As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting effective. We have all participated in ineffective confer... read more
DVD style course with completion certificate only
Leader Madness
The humorous video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices.
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program Leader Madness. The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant acti... read more
DVD style course with completion certificate only
Leadership Feedback
Leadership Feedback training video provides the kind of honest feedback leaders don't normally hear. Understand how to generate the kind of feedback that really matters: employee commitment and productivity.
It's true; most leaders live in a vacuum. They don't receive much feedback from the people they lead.   In fact, they often have no idea how good--or bad--their leadership really is. Leadership Feedback is an entertaining and thought provoking video training program that provides the kind of honest ... read more
DVD style course with completion certificate only
Leadership: What's Trust Got To Do With It? 2nd Edition
Has your organization lost trust in its leaders? Let this program teach leaders in your organization how to build trust and create a more productive work force. Leadership What's Trust Got To Do With It 2nd Edition provides realis
Learn how to build trust in your organization! Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? Leadership What's Trust Got To Do With It 2nd... read more
DVD style course with completion certificate only
Leadership: What's Trust Got To Do With It?
Developing a vision is one thing, but getting people to buy into it is another. To build cohesive teams, leaders need to earn employees' trust.  Follow Sid through the challenges of developing and keeping trust from his employees to be a great leader.
Developing a vision is one thing, but getting people to buy into it is another. To build cohesive teams, leaders need to earn employees' trust. Building or rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough... read more
DVD style course with completion certificate only
Leading More With Less
Leadership always matters, but in tough times, it matters a whole lot more.  Leading More with Less demonstrates six critical leadership skills that will inspire employees through difficult periods.
Leadership always matters, but in tough times, it matters a whole lot more. In a challenging environment, how do you inspire employees to become more involved, engaged and productive? Let's face it, these days we're all being asked to do a lot more, with a lot less. Everyone's feeling the stress, an... read more
DVD style course with completion certificate only
Leading With Persuasion
Ever have a great idea but couldn’t get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them.
Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion. "Leading with Persuasion" demonst... read more
DVD style course with completion certificate only
Managing Me
The key to managing other people is learning how to manage you. As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head?
The key to managing other people is learning how to manage you.As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut or your head? This is the dilemma that the host of Managing Me grapples with. When problems arise at work, he can choose to react with ... read more
DVD style course with completion certificate only