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Results: 1 - 8 of 8

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Angry Customer
Part of the Service Impact Series Caution! Find Out How to Calm – and Not Calm – the Caustic Client!
Part of the Service Impact Series Caution! Find Out How to Calm – and Not Calm – the Caustic Client! In Part 1, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from an... read more
Credibility Through Honesty
Part of the Service Impact Series Discover How to Be Honest About Service Problems – And Boost Your Company's Image as you turn angry customers into satisfied ones.
Part of the Service Impact Series Discover How to Be Honest About Service Problems – And Boost Your Company’s Image! In Part 1, an overwhelmed service representative, Terry, receives a phone call from a frustrated customer, Justine. When Terry realizes he forgot about Justine’s case, he tries to end... read more
Cross-Cultural Communication
Part of the Service Impact Series Bridge cultural and communication differences with the universal language: great service!
Part of the Service Impact Series Bridge cultural and communication differences with the universal language: great service! In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois and losing her as ... read more
DVD style course with completion certificate only
Customer Service Zone
Enjoyable and easy-to-use, Customer Service Zone uses a "Twilight Zone" theme to provide you with an essential resource for all organizations serving customers.
In the galaxy of customer service, Curt Hinderman's lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essenti... read more
Dimensions of Service
Part of the Service Impact Series Discover how to see all sides of the customer experience – and achieve first-class service!
Part of the Service Impact Series Discover how to see all sides of the customer experience – and achieve first-class service! In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience. Larry is a manager facing declining cu... read more
Global One Series
The Global One training series is a powerful yet easy-to-use tool for global business training. Training your employees to work successfully with people from other cultures has become essential for survival in today’s business.
The Global One training series is a powerful yet easy-to-use tool for global business training. In today’s global marketplace, you can’t afford a hit or miss approach to cultural diversity and respect training.Training your employees to work successfully with people from other cultures has become es... read more
Levels of Learning
Part of the Service Impact Series: The customer service field guide: discover how to identify and work with different types of customers and co-workers!  Be better able to help customers, based on skill level
Part of the Service Impact Series The customer service field guide: discover how to identify and work with different types of customers and co-workers!In part 1 of Levels of Learning, Carlos is an experienced rep – he knows the product backwards and forwards, and assumes everyone else does too. That... read more
Service Impact Series
Make a Positive Impact on Your Service Today!  Service Impact! is a customer service training series designed to be used for meeting openers, training, and more!
Make a Positive Impact on Your Service Today! Service Impact! is a new series of training videos created by one of the top training, certification, and consulting companies. Featuring engaging and lifelike scenarios, training will be enjoyable – and highly effective! Service Impact! is highly versat... read more