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Results: 1 - 6 of 6

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1 on 1 - Informal Employee Performance Review
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal.
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal. How many things can you do as a manager that will produce measurable improvement in employee performance an... read more
DVD style course with completion certificate only
Beyond Words - Hiring and Interviewing
3 Part Series Applicants can give good answers but their body language may convey doubt or deception. Learn the nonverbal body cues that can help anyone make a more informed hiring decision!
3 Part Series Applicants can give good answers, but their body language may convey doubt or deception. Learn the nonverbal body cues that can help anyone make a more informed hiring decision! Knowing how to read an applicant’s body language is essential in determining the right candidate for a posit... read more
DVD style course with completion certificate only
Beyond Words - For Managers
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary.
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary. Day after day, your employees are communicating with you through their body language - and you are communicating back to them through your body language. Recognizing the most common... read more
DVD style course with completion certificate only
Beyond Words: Customer Service and Sales Series
Are you ready to take your organization to the next level of sales and customer service? Learn to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication.
Are you ready to take your organization to the next level of sales and customer service? In this 2-part video series, you will learn how to go BEYOND WORDS and communicate more effectively with every customer by having deeper understanding of nonverbal communication. This can be achieved by understa... read more
DVD style course with completion certificate only
Building Employee Morale - Missed Opportunities
At first glance, this may seem like a training video about customer service; don’t let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear.
At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear. Building Employee Morale was written and produced to make the following poin... read more
DVD style course with completion certificate only
Undeliverable: E-mail Etiquette for Today's Workplace
Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.
Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email. If your company does not have a comprehensive email training program or even a ... read more