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Results: 1 - 5 of 5

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I Know Just What You Mean
Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.
Part of the Covey Leadership Library Series.This workshop explores the difference between listening with intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listeni... read more
Just A Call Away Series
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps for handling telephone service encounters with skill and a caring attitude.
Get more out of each call by using the proven strategies and techniques in these five action-packed videos. Each tells a story that reveals the best steps possible to ensure that your people handle every call with excellent customer service skills and a caring attitude. Service representatives who d... read more
Leading By Example
Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others.
Part of the Covey Leadership Library Series.This powerful, principle-centered video learning workshop illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effec... read more
Stephen Covey Leadership Library - 5 Video Set
Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs.
Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training videos. The Covey Leadership Library consists of the following video programs:I Know Just What You Mean! This wo... read more
Stephen Covey's Lessons in Leadership 4 Video Set
A four video set that is sure to inspire and motivate your managers with a presentation that can only be done by Stephen Covey.
Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs. The series breaks new ground, shifting the paradigm in ways that will surprise even the most seasoned ... read more