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Accounting Fundamentals Series
Accounting is the backbone of business and how a company’s financial success or failure is measured. This four-part series provides an indispensable overview of the fundamentals of accounting.
Accounting is the backbone of business and how a company’s financial success or failure is measured. This four-part series—a blend of essential facts, real-world examples, and insightful commentary by accountancy professionals and business owners and managers—provides an indispensable overview of th... read more
Back to the Basics: A Five-Part Series on Business
Back to the Basics is a five-part series designed to introduce young adults to the work world. Learn problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image.
Back to the Basics is a five-part series designed to introduce young adults to the work world. The Back to the Basics training series addresses the issues of problem solving, conflict resolution and etiquette, communication skills, stress management, and professional image. Specialists in career pla... read more
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Dealing with Difficult Customers
The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service.
An upset customer is the ultimate test of an employee’s professionalism. The Dealing with Difficult Customers training program highlights the patience and diplomacy skills at the heart of good customer service, demonstrating the best strategies for dealing with an irate patron demanding immediate at... read more
Digital Communication Skills: Do's and Dont's
From texting to email to video calls, digital technology has transformed how we communicate with each other. 
From texting to email to video calls, digital technology has transformed how we communicate with each other. But in formal situations like at work or in school, which forms of communications are appropriate, and when? Viewers of the Digital Communication Skills training video, especially digital nat... read more
Digital Media for Business Marketing Series
This timely two-part series will show viewers how to put online and mobile media to work expanding and enhancing customer/company relationships.
Digital technology has transformed the way companies use traditional media such as TV, radio, and print while simultaneously introducing Web sites, social media platforms, and mobile apps to the marketing mix. This timely two-part series will show viewers how to put online and mobile media to work e... read more
Ethics and Responsibility in Management
The Ethics and Responsibility in Management training program examines key policies and practices that integrate ethics and responsible management into all aspects of business operations.
What does it mean to be an industry leader in the 21st century? Having the greatest market share is no longer enough—a successful business must now set an example as a good corporate citizen.The Ethics and Responsibility in Management training program examines key policies and practices that integra... read more
LinkedIn for Networking and Job Search: Basic and Advanced Techniques
One of the most powerful tools at a job-seeker’s disposal is the career networking website LinkedIn. Supplemented by tips from hiring managers and social media experts, the video also covers “building a brand,” gaining introductions and developing a network and more. <
One of the most powerful tools at a job-seeker’s disposal is the career networking website LinkedIn. More than 200 million people have a professional presence on LinkedIn, and that number is growing every day. The LinkedIn for Networking and Job Search training program explains how to create an effe... read more
Meeting Management Challenges 1
Meeting Management Challenges 1 teaches managers how to deal with: posting inappropriate information on social media Web sites, breaches in confidentiality, covering up mistakes, downturns in performance, and workplace bullying. 
Every workplace, no matter how successful, has to deal with difficult situations. But what are the most effective ways of responding to employee issues? This presenter-led training program guides audiences through a range of dramatic scenarios, including interviews with key characters who describe t... read more
Meeting Management Challenges 2
Workplaces are fast-paced, challenging, and diverse environments that can create conflict and misunderstanding. Successful resolution of problems among colleagues is a vital aspect of good management. 
Workplaces are fast-paced, challenging, and diverse environments that can create conflict and misunderstanding. Successful resolution of problems among colleagues is a vital aspect of good management. Perfect for managers, staff, and anyone interested in improving communication in the workplace, Mee... read more
Online Customer Service
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues.  Learn the best ways to assist customers who sign in rather than stroll in.
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their business elsewhere with one swift click or keystroke, competition for online customers is fierce; anyon... read more
Online Marketing Strategies
Lean the basics of how to understand and implement online marketing strategies. 
As a marketing medium, the Internet now ranks ahead of TV, radio, and print as the preferred marketing method for businesses, brands, and organizations around the world. As a result, understanding and implementing online marketing strategies has become essential for anyone in business.From small and... read more