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A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
Avoiding Litigation Landmines
A Survival Guide for Managers The best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them.
A Survival Guide for ManagersThe best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them. The Avoiding Litigation Landmines program dramatizes the ways by which manage... read more
Bloodborne Pathogens: Protection In The Home Care Setting
Home healthcare providers can be exposed to blood and potentially infectious body fluid, regardless of specific responsibilities.
As a home healthcare provider, you can be exposed to blood and potentially infectious body fluids - regardless of your specific responsibilities. Bloodborne Pathogens Protection In The Home Care Setting outlines the proper precautions that you should follow to ensure your safety on the job. Covers O... read more
Business Ethics in the New Economy
Relevant and up-to-date, the Business Ethics In The New Economy training program tackles today's business ethics issues with a "back-to-basics" approach.
Help enhance your ethical culture and address the moral challenges your employees face in today's global economy.Relevant and up-to-date, the Business Ethics In The New Economy training program tackles today’s business ethics issues with a "back-to-basics" approach.Probing the ins and outs of unethi... read more
But I Don't Have Customers
But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.
But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. This video teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking q... read more
Care and Candor
Making Performance Appraisals Work This program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results.
Making Performance Appraisals Work Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table.This exciting new program... read more
Communication Breakdown
Communication problems can have a devastating role in undermining our success. Equip your employees to prevent a Communication Breakdown at work!
Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of their c... read more
Communication Nightmares: Solutions to Your Top Communication Problems
Communicating with coworkers can sometimes be…a nightmare! Communication Nightmares shows specific examples of how to turn that challenging situation into an effective conversation.
Communicating with coworkers can sometimes be… a nightmare! Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator.Turn that challenging situation into an effective conversation! Participants will le... read more
Conflict Resolution: A Win/Win Approach
Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.
All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Conflict Resolution A Win Win Approach will show your employees succ... read more
Cultural Competency: Just Good Healthcare
What is Cultural Competency? In simple terms, it-s medicine at its best: non-judgmental, patient-centered care.
What is Cultural Competency? In simple terms, it’s medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It’s considered cult... read more
Customer Service As Natural As Child's Play
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done.
We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you ca't also get your work done.Customer Service Natural As Childs Play details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enli... read more
Dealing With Third Parties
Help sharpen the "eyes and ears" that know, detect, and report the red flags - give your employees a basic guide to recognizing third-party corruption.
Alert your employees to the warning signs of third-party corruption with the new Dealing With Third Parties training program.In your daily business dealings abroad, your organization faces third-party risks, and it is up to your employees to detect and report wrongdoing. Educate them on these issues... read more