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Meet Tom Melohn, the dynamic individual who was featured in In Search of Excellence, and see how he transformed ailing NATD (North American Tool & Die, Inc.) into an industry powerhouse. The people on the plant floor tell their story -how a winning attitude and support from the top yields corporate success.
Go on location at two of NATD’s customers, Apple Computer and NUMMI, to discover how teamwork and empowerment can foster partnerships between customers and suppliers.
The workers at NATD show how true employee empowerment delivers results. Through the gain sharing program, each employee not only acquires responsibility and decision making power but also develops pride in their work and a vested interest in the company.
KEY LEARNING POINTS
- Reward and recognize employees
- Cooperate instead of compete
- Put the customer first
- Harness the creativity of your team