617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

About

We understand that speaking clearly, using proper listening skills, and knowing the importance of non-verbal cues all play vital roles in clear communication between people in organizations. Surprisingly, the impact of questions, and how to ask them properly, remain an unacknowledged part of the training curriculum. This sprightly and to-the-point video addresses that shortfall. Driving home the lessons is John O’Hurley, best known as J. Peterman on the Seinfeld series.

How To Ask Positive Questions is designed to be used during team training sessions devoted to productivity and communication skills, or before a meeting starts. By increasing the questioning ability of employees, the video’s benefits extend beyond team impact. Employees who can properly ask questions will deal better with all colleagues throughout the entire organization. Additionally, communication with both external and internal customers will improve.

KEY LEARNING POINTS

  • Appreciate how learning to ask positive question can improve team effectiveness
  • Remember: asking questions is a communications skill, just like speaking clearly or listening effectively
  • Develop the ability to use inflection, phrasing, and timing to ask positive questions

This video package includes a 32 page Leader’s Guide with two lesson plans.

Topics
Personal Development and Growth
Leadership and Management
Meeting Openers & Meeting Management
HR and Workplace Issues
Uses
Listening
Communication
Release Date
Jan 1, 2004
Video Running Time (minutes)
12:00
Producer
Advanced Knowledge
Featured Talent
John O’Hurley
Presentation Style
Motivational
Course ID
00216

You might also like

Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
Straight Talking
The Art of Assertiveness The ability to ’speak up’ in an effective, assertive manner is a mandatory skill for all employees. John Cleese shows how to master the techniques of assertive behavior in a series of settings.
The Art of Assertiveness The ability to speak up in an effective, assertive manner is a mandatory skill for all employees in a quality organization. John Cleese shows how to master the techniques of assertive behavior in a series of settings.First, we see how submissive behavior and hesitancy can ca... read more
DVD style course with completion certificate only
Power of Listening
Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations.
Of all the communication skills we employ, listening is the most used and the least appreciated. Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations. This film delivers its message and demonstrates conce... read more
Talk Isn't Cheap
Learn the simple steps that anyone can take to communicate more efficiently. This video will help you understand why "Talk Isn’t Cheap".
Poor communication costs money. And it’s not just time and money that’s wasted; it’s energy, enthusiasm for the job and relationships as well. Do you ever think about how many hours and how many dollars are lost because of poor communication? In this age of empowerment and shared accountability for ... read more
DVD style course with completion certificate only
I Know Just What You Mean
Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.
Part of the Covey Leadership Library Series.This workshop explores the difference between listening with intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listeni... read more
Email Essentials
E-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool.
Legal & Appropriate Use of e-mail Since the beginning of history, we humans have found ever more effective ways of communicating with each other. Email, the fastest and most powerful communications tool ever, has arrived and with it a complex array of legal and interpersonal issues. Harassment has a... read more
Dialogue: Now You're Talking - The Series
This award winning series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication.
How should we communicate in a world where differences in perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Through a series of short dramatizations this unique series explores the rules and t... read more
We're On The Same Team, Remember?
This film clearly demonstrates that, to customers, image is often as important as the product or service itself. It is critical that every contact between employee and customer be positive.
In this film, viewers will see how each employee contact gives the customer additional insight into the ways in which the organization operates. A customer can quickly determine if the employees are helpful, cooperative and willing to listen. Through these interactions, customers are also left with ... read more