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For 30 years, restaurateur Bob Farrell excelled in an industry with an 80% failure rate.
Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer. As an added feature, Farrell interviews his good friend Jack McMillan, co-chairman of Nordstrom, a company cited more than any other as the standard for customer service.
Today, Bob Farrell is a nationally sought after speaker, and consults with Fortune 100 and small businesses alike. Called by many "the most impassioned customer service speaker in the business", Farrell shares his unique insights with heartfelt conviction.
Learn the basic ingredients to bring the customer back:
This training package includes a leader’s guide.