Six Steps to Greatness: Customer Service Agenda
Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ...
read more
Another Look
Defining Respect in Healthcare Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare!
Defining Respect in Healthcare Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare! Today most hospitals are understaffed. With that in mind, Another Look: Defining Respect in Healthcare is designed for healthcare professional...
read more
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a...
read more