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About

To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.

Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.

Three steps to creating an effective internal customer perspective are identified:

1. Identify your internal customers
2. Consult with them about their needs
3. Serve them as if they were external customers

The Benefits:

  • Suitable for everyone in a customer-focused industry 
  • Simple three-step process for adopting and motivating internal care awareness

This training package includes a course leader’s guide, delegate worksheets on disk, Powerpoint slides/OHPs on disk and self-study workbook on disc.

Topics
Healthcare
Customer Service
Uses
Internal Customer Service
Healthcare Customer Service
Video Running Time (minutes)
23:00
Producer
Video Arts
Presentation Style
Dramatic Presentation
Course ID
00291

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