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Taking CARE of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.
Key Learning Points
- Connect: Meet Customers "Where They Are"
- Attention: Give All Your Customers Your Full Attention
- Responsible: Take Ownership but Never Take Things Personally
- Enthusiastic: Treat Each And Every Customer As Your Only Customer
This training package comes with a leader's guide and pocket cards.