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Short preview

DVD

$545.00

About

Taking CARE of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.

Key Learning Points

  • Connect: Meet Customers "Where They Are"
  • Attention: Give All Your Customers Your Full Attention
  • Responsible: Take Ownership but Never Take Things Personally
  • Enthusiastic: Treat Each And Every Customer As Your Only Customer

This training package comes with a leader's guide and pocket cards.

Topics
Customer Service
Motivational Videos
Sales Training
Uses
Improving Sales and Service
Video Running Time (minutes)
23:00
Producer
Star Thrower
Presentation Style
Motivational
Course ID
00307

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